Salesforce Field-Service-Lightning-Consultant 問題集

質問 1：
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.
A. Custom Approval Process on Work Orders
B. Custom Work Order Status with Category
C. Custom Validation Rule on Work Orders
D. Custom Work Order Escalation Rules
正解：B,C

質問 2：
Universal Containers wants to process mobile payments. How can this requirement be met?
A. Attach a picture of the credit card
B. Add a custom filed to store the credit card number
C. Create a custom payments object
D. Install an AppExchange package.
正解：D

質問 3：
Universal Containers' DSO (Days Sales Outstanding) is at an all-time high, and they are evaluating way to shorten the collection time. What will help reduce DSO?
A. Require customer signature on billable Work Orders
B. Require Technicians log all non-billable hours.
C. Require approval on all Installations.
D. Require Technicians sign-off on Work Orders.
正解：D

質問 4：
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
A. Configure a sharing rule to share dispatched service appointments with the assigned resource.
B. Create a user territory for the technicians' primary and secondary territories.
C. Enable the sharing features in the Field Service settings in the Setup menu.
D. Create a process to change the owner of the service appointment to the assigned technician.
正解：B

質問 5：
Universal Containers is receiving increased complaints about incomplete Work Orders. What option should a Consultant recommend to improve this situation?
A. Decrease Resource Rant Score.
B. Implement Validation Rules and Signature Capture.
C. Change the Scheduling Rules.
D. Send an email CSAT survey.
正解：B

質問 6：
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
A. Create a recurring Service Appointment
B. Create Resource Absences every day.
C. Use the Resource Availability Rule.
D. Use appropriate Resource Operating Hours.
正解：A