Salesforce Field-Service-Lightning-Consultant 問題集

質問 1：
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
A. Work Orders with Work Order Line Items
B. Work Orders with Products Consumed
C. Service Appointments and Service Appointment Line Items
D. Work Orders with Service Appointments
正解：A

質問 2：
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?
A. Add the Resource as a Preferred Resource on the Work Order.
B. Add the Resource as a Preferred Resource on the Asset.
C. Add the Resource as a Required Resource on the Account.
D. Add the Resource as a Required Resource on the Contact.
正解：C

質問 3：
universal containers want to standardize creation of work orders. Historically, work orders have been set up with the incorrect skills and estimated time to completion.
What should a consultant utilize to meet this requirement?
A. Work order record types
B. Entitlement templates
C. Work types
D. Entitlements
正解：C

質問 4：
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
A. An Entitlement Process must be applied to both Cases and Work Orders.
B. Milestones for Work Orders can be configured in Setup.
C. A single Milestone can be added to both Case and Work Order Entitlement Processes.
D. A new Entitlement Process requires selecting a single Entitlement Process Type.
E. Milestones for Work Orders can be set up from the metadata API.
正解：C,D,E

質問 5：
Universal containers has enabled field service lightning and wants to enable milestones for work orders.
What should a consultant take into consideration?
A. Creating milestone trackers requires a custom lightning component.
B. Creating entitlements for cases and work orders must be separated.
C. Creating milestones for work orders requires an entitlement for case.
D. Creating entitlements for work orders requires a custom lightning component.
正解：B

質問 6：
Which two objects are required when configuring an optimization job?
Choose 2 answers
A. Service territory
B. Scheduling policy
C. Work type
D. Polygons
正解：A,B