Salesforce Field-Service-Consultant 問題集

質問 1：
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
A. Set the Territory Assignment Policy to the Highest Level.
B. Set the Territory Assignment Policy to the Lowest Level.
C. Set the Polygon Assignment Policy to the Lowest Level.
D. Set the Polygon Assignment Policy to the Highest Level.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should the Consultant recommend to meet the requirement?
A. Aerial Routing
B. Service Appointment Reports
C. Street-level Routing
D. Service Resource Dashboard
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?
A. Add one hour to the start and end times on the Service Territory Member's Operating Hours.
B. Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
C. Subtract one hour from the start and end times on the Service Territory.
D. Add one hour to the start and end times on the Service Territory.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?
A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
B. Create one Service Appointment and schedule it to two different Resources.
C. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
D. Create two Service Appointments and schedule them to the same Resource.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?
A. Create a custom Mobile App that syncs articles based on service appointment assignments.
B. Use work types to assign associated articles to work order.
C. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
D. Write a workflow that associates articles to work orders based on a picklist on the work order.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
A. Set the Number of Services to Drip Feed on the Service Territory.
B. Enable Drip Feed Dispatching in Field Service Settings.
C. Set the Service Appointment to Dispatch in Field Service Settings.
D. Enable Sharing of Dispatched Service Appointments.
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?
A. Create a Work Order and Work Order Line Item.
B. Create a Return Order and Return Order Line Item.
C. Create a Return Order and relate it to the Product.
D. Create a Product Request and Product Request Line Item.
正解：B
解説: (Topexam メンバーにのみ表示されます)