Salesforce Field-Service-Consultant 問題集

質問 1：
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
A. Owner of Service Appointment and members of Service Territory
B. Owner of Service Appointment and members of User Territory
C. Assigned Resources, Qwner of Service Appointment and members of User Territory
D. Assigned Resources, Owner of Service Appointment and members of Service Territory
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
A. Create the Service Territory Location as a Service Territory lookup field.
B. Create the Service Territory Location as a Location lookup field.
C. Add the Service Territory Location Related List on the Service Territory page layout.
D. Add the Service Territory Location Related List on the Location page layout.
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
A. Enable Drip feed Dispatch.
B. Configure an Auto Dispatch Scheduled Job.
C. Create an Apex Trigger.
D. Build a Workflow Rule.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
A. Use the Crew Management tool to add Service Resources to the Crew.
B. Update the Service Crew on the Service Appointment's Work Type.
C. Edit the Service Appointment and add a neew Service Resource.
D. Create a new Service Appointment with a different Crew.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
A. The Maintenance Plan for the Account
B. The Time Slots for Appointment Booking
C. The Due Date of the Service Appointment
D. When Service Resources are available for work
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
A. Field Service Lightning Admin Permissions
B. Field Service Lightning Standard Permissions
C. Field Service Lightning Mobile License
D. Field Service Lightning Scheduling License
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
A. Create two Service Crews.
B. Create a work rule with two required skills.
C. Create a crew with two Technicians.
D. Create a single Service Appointment.
正解：C
解説: (Topexam メンバーにのみ表示されます)