Salesforce Field-Service-Lightning-Consultant 問題集

質問 1：
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
A. Capture signature, update record, sync device, deliver Service Report.
B. Capture signature, sync device, update record, deliver Service Report.
C. Deliver Service Report, update record, sync device, capture signature.
D. Deliver Service Report, capture signature, update record, sync device.
正解：A

質問 2：
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
A. Configure Emergency Policy and use the Emergency Wizard.
B. Configure a new Service Level for immediate assignment.
C. Postpone all lower-priority jobs and extend Due Dates.
D. Manually flag Service Appointments as "In Jeopardy" due to weather.
正解：A

質問 3：
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers
A. Scheduled Start
B. Arrival Window End
C. Scheduled End
D. Arrival Window Start
正解：B,D

質問 4：
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
A. Define "cannot complete" as a pinned status for scheduling and optimization services.
B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
C. Define "cannot complete" as a pinned status for auto-dispatch services.
D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
正解：A,D

質問 5：
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?
A. Configure Auto-generate Work Orders to True.
B. Define a generation timeframe of 14 days.
C. Define a generation horizon of 20,160 minutes.
D. Define a generation horizon of 14 days.
正解：D

質問 6：
Universal containers (UC) wants to schedule work orders only if technicians have the necessary qualifications to complete the designated work In which two ways can UC achieve this Choose 2 answers
A. Create skills that relate to qualifications from the skills tab end assign them to a service resource
B. Create skills that relate to qualifications from setup and assign them to a service resource
C. Leverage the match skills work rule when scheduling appointments
D. Leverage the match skills scheduling policy when scheduling appointments
正解：B,C