Salesforce FSL-201 問題集

質問 1：
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
A. Work Type Line Items for Install, Break-fix, and Inspections.
B. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
C. Work Order custom fields to define Install, Break-fix, and Inspections.
D. Work Order Record Types for Break-fix, Install, and Inspection.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers
A. Set the Number of Services to Drip Feed on the Service Territory.
B. Enable Drip Feed Dispatching in Field Service Settings.
C. Set the Service Appointment to Dispatch in Field Service Settings.
D. Enable Sharing of Dispatched Service Appointments.
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Which three objects are associated to the Work Type? Choose 3 answers
A. Service Appointments
B. Skill Requirements
C. Resources
D. Products Required
E. Articles
正解：A,B,D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers
A. Create a new user territory associated with the Service Territory and dispatcher.
B. Assign a new user territory and add each of the assigned service resources.
C. Add the resources assigned to the Service Territory's Member related list.
D. Configure and run the User Territory Sharing Job in Field Service Settings.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers
A. Work Order Generation Method = One Work Order Line Item per Asset
B. Service Appointment Generation Method = One Service Appointment per Work Order
C. Work Order Generation Method = One Work Order per Asset
D. Service Appointment Generation Method = One Service Appointment per Work Order Line Item
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console.
Which two filtering options should managers use to find the appropriate work orders?
Choose ? answers
A. The Dispatcher Console Map and filter the list to show only desired service appointments
B. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments
C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
D. The Preventative Maintenance Gantt and filter the list to show only desired work orders
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
A. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
B. Instruct the dispatcher to only dispatch one work order to each technician at a time.
C. Set up auto dispatch to dispatch one work order for each technician at a time
D. Enable drip feed to dispatch one service appointment per technician at a time.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?
A. Extended Match
B. Required Resource
C. Resource Availability
D. Match Field
正解：D
解説: (Topexam メンバーにのみ表示されます)