Salesforce Field-Service-Consultant 問題集

質問 1：
Northern Trail Outfitters is adding Field Service Schedule Optimization to its Field Service implementation.
Which licensing will be required for the Field Service Schedule Optimization user?
A. Dispatcher License
B. Salesforce License
C. Resource License
D. Scheduling License
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing.
How should the callout for multiple panels be treated in Salesforce?
A. Create an asset hierarchy with each installed product as a child asset in the hierarchy.
B. Create a work order with a work order line item for each installed product.
C. Create a work order for each installed product and a work order dependency to assign to the same resource.
D. Create a work order hierarchy with each installed product as a child work order.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
A. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts.
Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?
A. Create a flow to add the products to the work order.
B. Ensure the product items are available in inventory.
C. Include the required products in the work type.
D. Add the product fields to the work order layout.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers
A. Select multiple Service Appointments from the list and bulk schedule them.
B. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
C. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
D. gy Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.
E. Select a Service Appointment from the list and use the "Schedule" action.
正解：A,D,E
解説: (Topexam メンバーにのみ表示されます)

質問 6：
The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose 2 answers
A. Custom Approval Process on Work Orders
B. Custom Validation Rule on Work Orders
C. Custom Work Order Escalation Rules
D. Custom Work Order Status
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
A. Add the preferred resource service objective to the scheduling policy.
B. Add the technician as the required resource on the service appointment.
C. Add the technician as a preferred resource on the account record.
D. Create a child work order for maintenance on the original installation work order.
正解：A,C
解説: (Topexam メンバーにのみ表示されます)