Salesforce Field-Service-Consultant 問題集

質問 1：
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
A. Apply the Reshuffle action within the Gantt.
B. Create a custom Gantt action to call an Apex class to reschedule appointments.
C. Write a batch Apex class to unschedule low priority work orders.
D. Define a Global Optimization job to run hourly.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers (UC) wants to deploy Knowledge to its field team,
How should UC ensure its Technicians can access Knowledge Articles offline?
A. Use Work Types to assign associated Articles to Work Orders.
B. Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.
C. Write a workflow that associates Articles to Work Orders based on a pickiist on the jork Order.
D. Create a custom mobile app that syncs articles based on Service Appointment assignments
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?
A. Custom lightning component
B. Custom list view
C. Custom gantt filter
D. Custom report in a private report folder
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
A. Add service reports templates to the appropriate repair work type
B. Generate service in the organization's default language
C. Send a feedback survey to the customer when a service appointment is completed
D. Configure signature blocks for service report templates
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
A. Create a new Work Order Line Item for each site visit.
B. Create a new Service Appointment for each site visit.
C. Create a new Product Consumed for each site visit.
D. Create a new Child Work Order for each site visit.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
A. Define a repeating Work Type.
B. Configure a Maintenance Plan.
C. Build a Process for Service Appointments.
D. Implement Path for Work Orders.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
A. Add Products to the Work Order Products Related List on the Asset object.
B. Add Products to the Products Required Related List on the Work Type object.
C. Add Products to the Work Order Products Related List on the Work Type object.
D. Add Products to the Products Required Related List on the Asset object.
正解：B
解説: (Topexam メンバーにのみ表示されます)