Salesforce FSL-201 問題集

質問 1：
Universal Containers wants to track the time a Service Resource spends on each step of more complex repair jobs. This time could include travel, prep and on-site time.
How could the Service Resource's Time Sheet be
configured to track the total time spent on each step?
A. Relate the Time Sheet to the Work Order Line Item.
B. Relate the Time Sheet Entries to the Work Order Line Item.
C. Relate the Time Sheet to the Service Appointment.
D. Relate the Time Sheet Entries to the Service Appointment.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?
A. Customer First scheduling
B. Emergency scheduling
C. Resource Schedule Optimization
D. Global optimization
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
A. Add Products to the Work Order Products Related List on the Asset object.
B. Add Products to the Products Required Related List on the Work Type object.
C. Add Products to the Work Order Products Related List on the Work Type object.
D. Add Products to the Products Required Related List on the Asset object.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?
A. Custom fields for change tracking on Assets
B. Field History Tracking on Assets
C. A Product related list on Assets
D. A Work Order related list on Assets
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?
A. Each Account will have a Service Appointment that will represent the work to be done at the customer site.
B. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C. Each Asset will have a Service Appointment that will represent the work needed for each machine.
D. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
A. Work Orders with Work Order Line Items
B. Work Orders with Products Consumed
C. Service Appointments and Service Appointment Line Items
D. Work Orders with Service Appointments
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
A. Create the Service Territory Location as a Service Territory lookup field.
B. Create the Service Territory Location as a Location lookup field.
C. Add the Service Territory Location Related List on the Service Territory page layout.
D. Add the Service Territory Location Related List on the Location page layout.
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Service appointments in a "cannot complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the consultant recommend to meet the requirement?
Choose 2 answers
A. Define "cannot complete" as a pinned status for scheduling and optimization services.
B. Ensure that status transition are configured to allow the status update from "cannot complete" to "scheduled".
C. Define "cannot complete" as a pinned status for auto-dispatch services.
D. Ensure that status transitions are configured to prevent the update from "cannot complete" to "none'.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)