Oracle 1Z0-1038 問題集

質問 1：
Which three requirements can be implemented by using workspace rules?
A. Calling a CPM script
B. Triggering escalation mails to the manager after the escalation time is over
C. Prompting a customer care executive to dynamically open a guide
D. Calling an add-in
E. Dynamically setting the URL for browser control
正解：C,D,E

質問 2：
Which two statements are true about mailboxes?
A. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
B. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
C. Techmail is responsible for pulling emails from single or multiple mailboxes.
D. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
正解：C,D

質問 3：
Which four view modes are available in the Report Editor?
A. Report View
B. Design View
C. Graphical View
D. Data Set View
E. Database View
F. Layout View
正解：A,B,D,F

質問 4：
Which two statements are true about chat surveys?
A. You can create a chat rule to pop up a transactional survey at the end of a chat session.
B. You cannot link customer data back to the chat that is submitted.
C. You can create a chat rule to email a transactional survey to a customer after a chat session.
D. You can send a chat survey only while a customer is on the chat.
正解：A,C

質問 5：
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
A. The change is reflected across all interfaces by default.
B. You need to re-create the message template across the multiple interfaces.
C. You need to use the export and import option.
D. You need to copy and paste the source code across the multiple interfaces.
正解：D

質問 6：
What are the three different types of pull policy for queues?
A. Manual
B. Standard
C. Strict Priority
D. First Due
E. Round Robin
F. Advanced
正解：A,C,D

質問 7：
Which five practices deliver maximum reporting performance?
A. Providing default values for runtime filters
B. Using fixed filters whenever possible
C. Configuring many-to-many joins
D. Using index custom fields as filters
E. Using the like operator instead of the complex expression operator
F. Filtering on simple columns and not on expressions
G. Using outer joins rather than inner joins when possible
H. Filtering on expressions and not on simple columns
I. Using the complex expression operator instead of the like operator
J. Providing values for runtime filters
K. Filtering on standard fields that are indexed
正解：B,F,G,J,K