Oracle 1Z0-1038-20 問題集

質問 1：
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
A. Look for the message in the receipt email body.
B. Submit an incident to customer care.
C. Run a message base report and search for the text string you want to change.
D. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
正解：A,D

質問 2：
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
A. Write a business rule to reopen the case.
B. Schedule the survey on a daily basis.
C. Assign scores to the survey questions and set the status field based on the responses.
D. Create a polling survey.
E. Create a report for the survey scores.
F. Create a transactional survey.
正解：A,C,F

質問 3：
Which four statements are true about reports?
A. After a report is published, the report data remains unchanged even as the knowledge base is updated.
B. Reports must be exported manually in all interfaces.
C. Published reports can be modified.
D. All the permissions from an imported report remain unchanged after an export.
E. Reports are shared between interfaces.
F. The owner of a report remains the same even if the report is imported by some other user.
G. Reports are not common across the interface.
正解：B,C,D,G

質問 4：
Which three statements are true about add-ins?
A. They always run locally on the machines on which the desktop application runs.
B. They are the visual areas of Oracle Service Cloud Agent Desktop.
C. They can be designed to create visual components and not perform any integrations.
D. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
E. They always run locally to access local data.
F. They can be added to the Custom Portal area of Oracle Service Cloud.
正解：A,B,D

質問 5：
Which two statements are true about a disposition?
A. It can be made visible on the Customer Portal.
B. It helps to identify the root cause of an incident.
C. It can be linked to products.
D. It can be linked to categories.
E. It can be set to a maximum depth of three in hierarchy levels.
正解：B,C

質問 6：
What are three required sections for Custom Process Models?
A. Test script
B. Header
C. Code containing integration with external systems
D. Code containing custom business logic
E. Test harness
F. Footer
正解：B,D,E

質問 7：
Which four statements are true about incident rules?
A. Incident rules should have one rule state.
B. Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
C. Incident rules should have a minimum of two rule states.
D. A catch-all rule has no impact on incident rules.
E. A catch-all escalation action has no impact on incident rules.
F. A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
G. All incident rules should have an action to transit from the initial state to another state.
正解：A,B,F,G