Oracle 1Z0-1038-20 問題集

質問 1：
A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?
A. View the add-in's log files and rectify the issue.
B. Use Safe mode when logging in to the application.
C. Log out of the interface and log in again.
D. Exit the administration interface without completing the normal logout process.
正解：A,B

質問 2：
Which four types are used by incidents queues?
A. LIFO
B. Quick
C. Standard
D. Advanced Routing
E. Round Robin (All)
F. FIFO
G. Round Robin (Logged In)
正解：C,D,E,G

質問 3：
How many rows can be returned by a tabular query?
A. 10000
B. 1000
C. 100000
D. Unlimited
E. 100
正解：B

質問 4：
Which six actions initiate the business rules engine to run their configured logic?
A. An agent edits an opportunity.
B. An agent edits contacts, incidents, organizations, or tasks.
C. An agent runs an incident report.
D. An agent creates or edits an answer.
E. The rules engine is updated.
F. A customer adds more information to their incident via the end-user pages.
G. A customer creates an incident in the end user portal.
H. A customer updates contact details via the end-user pages.
I. An agent views the rule log.
J. An administrator compiles the rules engine.
正解：B,C,D,E,F,J

質問 5：
Which two statements are true about generic objects?
A. They automatically consider a package to consist of custom objects.
B. They can be used with standard objects.
C. They require the type of data to be set dynamically.
D. They belong to a stand-alone class that is not derived from an RN object.
E. They are used when working with custom objects only.
正解：A,B

質問 6：
In which two scenarios would you use multiple interfaces?
A. When you need multiple channels enabled such as email, chat, and web self-service
B. When new business processes need to be supported other than the standard contact center
C. When your business operates in different lines of business
D. When multiple languages need to be supported
E. When your portal needs the support of different channels for login
正解：C,D

質問 7：
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.
A. No exit or finished event is being triggered on the script pages.
B. No return events are listed in the incident workflow for the script to use.
C. The script beginning and ending buttons are not enabled for the script pages.
D. The agents are not able to get to the pages where they can end the script.
正解：A,B