Oracle 1z0-1038-22 問題集

質問 1：
You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?
A. Incident thread fields
B. Merge fields
C. Custom fields
D. Conditional fields
正解：D

質問 2：
Which two are non-CRUD operations?
A. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
B. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
C. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
D. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
E. ReturnRawResult, bool DisableMTOM, out byte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
F. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
正解：A,B

質問 3：
Which two statements are true about chat surveys?
A. You can create a chat rule to pop up a transactional survey at the end of a chat session.
B. You cannot link customer data back to the chat that is submitted.
C. You can create a chat rule to email a transactional survey to a customer after a chat session.
D. You can send a chat survey only while a customer is on the chat.
正解：A,C

質問 4：
How can you set a preference that is local to your machine?
A. By selecting File > Options
B. By selecting Navigation pane > Configuration > Staff Management > Profiles
C. By selecting File > Settings
D. By selecting File > Configuration
正解：A

質問 5：
Which three options are not supported in a Browser User Interface workspace?
A. Any site which does not want to be embedded inside an iframe will not be rendered.
B. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
C. The mixing of HTTP and HTTPS is not supported because i is a security violation.
D. Any site trying to navigate to a top-level page will not be rendered.
E. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
正解：A,C,E
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
A. Write a business rule to reopen the case.
B. Schedule the survey on a daily basis.
C. Assign scores to the survey questions and set the status field based on the responses.
D. Create a polling survey.
E. Create a report for the survey scores.
F. Create a transactional survey.
正解：A,C,F

質問 7：
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest £o streamline this contact center training program?
A. Intent guide
B. Agent scripts
C. Custom process model
D. Business rules
E. Guided assistance
正解：C,D