Genesys GCP-GCX 問題集

質問 1：
Where can DID Numbers be assigned to? Choose 3 answers
A. Edge
B. Queue
C. External Trunk
D. Person
E. Call Flow
F. Phone
正解：B,D,E
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Which user role is required to perform the deployment and installation of the Genesys Cloud CX organization?
A. Supervisor
B. admin
C. User
D. employee
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
A. Activity
B. Workspaces
C. Documents
D. Directory
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
A. Ensure that the document name is easy to search for.
B. Add meaningful tags to the document.
C. Number the document such that it appears on the top of the list.
D. Add a priority of "High" to the document.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.
A. False
B. True
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
A. The user is not assigned the appropriate role.
B. The phone number is being used by a different user.
C. The user's phone is unplugged.
D. The user may have deleted the icon.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
A. AI Chat
B. Content Management
C. Video Chat
D. Text Chat
正解：A
解説: (Topexam メンバーにのみ表示されます)