Genesys GCP-GCX 問題集

質問 1：
Which of the following statements about WebRTC phones is incorrect?
A. Genesys Cloud CX WebRTC phone runs in the browser.
B. A WebRTC phone can be used even when disconnected from the Cloud.
C. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
D. It is assigned to a specific user and only that user has permission to use the phone.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)
A. SIP
B. TLS
C. TCP
D. The default protocol
E. UDP
正解：B,C,E
解説: (Topexam メンバーにのみ表示されます)

質問 3：
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?
A. Base settings
B. Phone name
C. Hardware ID (MAC address)
D. Phone model
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Alerts that have been read are not included in the alert count, even if they are still active.
A. False
B. True
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Once you create a custom field on your profile, it cannot be deleted from the Admin interface
A. False
B. True
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
A. The user is not assigned the appropriate role.
B. The phone number is being used by a different user.
C. The user's phone is unplugged.
D. The user may have deleted the icon.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
A. Adjusting report parameters in order to include fewer agents, queues, and interactions.
B. Reviewing and ensuring the usage of scheduled reports.
C. Asking every team member to run and save a copy of the report.
D. Running reports during peak hours.
正解：C,D
解説: (Topexam メンバーにのみ表示されます)