Avaya 3M00030A 問題集

質問 1：
Which are four midsize contact center customer pain points? (Select four.)
A. Midsize contact centers have sophisticated contact center capabilities but lack the desire to use them to their full potential
B. Many midsize contact centers have IT resources that consist of a limited staff of generalists
C. Many midsize contact centers have basic automated call distribution (ACD) and reporting which is no longer meeting their center's requirements
D. Midsize contact centers' end customers want to interact with the business through the channels they choose
E. Midsize contact centers have many of the same customer experience aspirations as large enterprises, but with far smaller budgets
正解：A,B,C,E

質問 2：
The third-party software requirements for the ACCS administration and supervisor client computers include which of the following web browsers? (Select four)
A. Microsoft Internet Explorer 8.0, 32-bit version
B. Microsoft Internet Explorer 11.0, 32-bit version
C. Microsoft Internet Explorer 7.0, 32-bit version
D. Microsoft Internet Explorer 9.0, 32-bit version
E. Microsoft Internet Explorer 10.0, 32-bit version
正解：A,B,D,E

質問 3：
HOTSPOT
Match each product to its description. For each description on the left, select the corresponding product from the drop-down list on the right.

正解：


質問 4：
With the Avaya Contact Center Select (ACCS) Software Appliance deployment option, which are Open Virtual Appliances (OVA) that are included with for that deployment? (Select three.)
A. Avaya ContactCenter Select (ACCS) OVA, containing ACCS Voice and Multimedia software
B. Contact Center System OVA, containing the vSphere application with preset configuration details for RAM and CPU reservations and storage requirements
C. WebLM OVA, including Red Hat Linux OS for the WebLM Server, and WebLM software
D. Avaya Media Server (AMS) OVA, including Red Hat Linux OS, andAvaya Media Server
7.6 plus applicable Quick Fix Engineering (QFE) Patches
正解：A,B,C

質問 5：
Scenario:
A leading Channel Partner of Avaya, responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of aleading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business.
Is the Partner's behavior appropriate? (Select one.)
A. Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.
B. No, because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Which statements speak to the value of Avaya Contact Center Select? (Select two.)
A. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
C. It offers an optimized template proposal for the Midmarket which is scalable up to the enterprise market, and provides one investment stream across all market segments
正解：B,C