Avaya 2M00001A 問題集

質問 1：
Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)
A. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B. It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
C. It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
D. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
正解：D

質問 2：
Which are two Operational Pain Points that midsize businesses face? (Select two.)
A. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls
C. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
正解：C,D

質問 3：
Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)
A. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
B. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
C. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
正解：B,D

質問 4：
Which are three buying behaviors of typical midmarket customers? (Select three.)
A. The business has large annual fixed budgets
B. This is an evolutionary/migratory sale
C. This is a first time or legacy replacement sale
D. The business uses installed solutions to drive brand preference and seeks advice from the vendor
E. The business favors loyalty and simplicity over brand and seeks advice from the channel partner
F. The business hat smaller project based budget
正解：B,E,F

質問 5：
Which is an IP Office-based Midmarket contact center solution? (Selectone.)
A. Avaya AuraRegister Contact Center Suite for Midsize Enterprise
B. Avaya Interaction Center
C. Avaya IP Office Contact Centre'
D. Avaya Automated Chat
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?
A. Avaya Outbound contact Express
B. Avaya IP Office Contact Center
C. Avaya Contact center Select
正解：B

質問 7：
Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)
A. Up to 30 Active Multichannel Agents with IP500v2
B. Up to 1,000 Active Multichannel Agents with IP500v2
C. Up to 100 ActiveVoiceAgents with IP Office Server Edition
D. Up to 250 Active Voice Agents with IP Office Server Edition
正解：A,C