Oracle 1Z0-1064 問題集

質問 1：
Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?
A. In Advanced Search, confirm Record Set = Assigned to Me.
B. In Advanced Search, Add Channel Type = Web.
C. Click the Show Advanced Search icon.
D. In Advanced Search, select Action > Update.
E. In Advanced Search, save and select the "Set as Default" box.
F. Change the section identified with Status = New
正解：A,B,C,E,F

質問 2：
Which two statements are true regarding the Audit History tab of a Service Request?
A. It is searchable by date range, username, event type, event severity, and event duration.
B. It is available only to authorized administrators.
C. It is enabled by default.
D. It is exportable to Excel.
E. It allows users to save searches for later reuse.
正解：C,E

質問 3：
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
B. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
D. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
正解：B

質問 4：
You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?
A. You have to edit the e-mail template and add HTML code to customize the standard text section.
B. You can completely eliminate the standard text appended by editing the message:
SVC_EMAIL_ACK_FOR_KNOWN_CUST.
C. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
D. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
正解：C

質問 5：
Select three correct limits and restrictions when importing data from a file.
A. By default, the import starts immediately after it is activated.
B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D. Both create and update operations are available for imported records.
E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
正解：A,D,E