Oracle 1Z0-1064-20 問題集

質問 1：
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A. Start/Stop
B. Duration
C. Available
D. Time Period
E. Interval
正解：B

質問 2：
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A. Add images as the product image will not be pulled from Engagement Cloud.
B. Add product ID(s) to the database component.
C. Add the Product object to your DCS application.
D. Configure products groups and product items in Engagement Cloud.
正解：B,C,D

質問 3：
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
A. Chat with an Agent about a Service Request.
B. Add a message to a Service Request.
C. View and edit attachments to a Service Request.
D. Delete a Service Request.
E. Create a Service Request.
正解：A,C,D,E

質問 4：
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
A. The queue defined by default is the one assigned to the service request.
B. An error will occur; no queue is assigned to the service request.
C. The service request assignment will be unpredictable.
D. The queue defined in the first evaluated rule is always assigned to the service request.
正解：D

質問 5：
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.
正解：C

質問 6：
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
A. Incoming messages have a custom filter.
B. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
C. The configured frequency to retrieve emails is too long.
D. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
正解：A

質問 7：
Identify the sequence of steps you must follow to disable the Service Communication channels.
A. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
C. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
D. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
E. Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"
正解：D