Oracle 1Z0-1064-20 問題集

質問 1：
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
A. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
B. In the Work Assignments section, modify the default value in the Capacity field to a new value.
C. Modify the default values in the Capacity fields for the channels.
D. Select the Manage Capacities task.
正解：A,C

質問 2：
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.
A. It allows edits to dashboard pages.
B. It requires proper permissions to use the tools and additional permissions to edit the desired object.
C. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
D. In includes a preview option for all standard and custom object pages.
正解：C

質問 3：
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A. Manage Service Request Resolutions
B. Manage Service Request Severities
C. Manage Service Request Products
D. Manage Service Request Categories
E. Manage Service Request Status Values
F. Manage Service Request Queue
正解：C,D,E,F

質問 4：
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
A. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
B. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
C. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
D. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
E. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
正解：A,B,C

質問 5：
Select three correct limits and restrictions when importing data from a file.
A. By default, the import starts immediately after it is activated.
B. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
C. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D. Both create and update operations are available for imported records.
E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
正解：A,D,E

質問 6：
Identify three considerations before starting the configuration of assignment rules to service requests.
A. the candidates of service requests to use as criteria for your rule assignments
B. the attributes of queues to use as criteria for your rule assignments
C. the candidates of queues to use as criteria for your rule assignments
D. the attributes of service requests to use as criteria for your rule assignments
E. the rule sets you want to create and the rules to include in each rule set
正解：A,C,E

質問 7：
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.
正解：C