Oracle 1Z0-1064 問題集

質問 1：
Which option describes the automated page presentation for incoming calls?
A. a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
B. a feature that displays a caller-appropriate application page based on your customer's native language when you answer your phone
C. a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
D. a feature that displays a detailed caller profile based on your customer's country when you answer your phone
正解：D

質問 2：
Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
A. an inbound message filter per sender
B. a configured profile option to schedule the retrieval of emails
C. an inbound message filter per time schedule
D. a configured job to process inbound emails
正解：C

質問 3：
Which two statements are true regarding the Audit History tab of a Service Request?
A. It is searchable by date range, username, event type, event severity, and event duration.
B. It is available only to authorized administrators.
C. It is enabled by default.
D. It is exportable to Excel.
E. It allows users to save searches for later reuse.
正解：C,E

質問 4：
If you want to disable the ability to delete activities for all users, what action should you perform?
A. Remove the "delete activities" button from all pages used by the users who have this access.
B. Remove the "delete activities" role from all the users who have this role.
C. Remove the users of the roles who have the "delete activities" access.
D. Remove the "delete activities" privilege from all the roles for users who have this access.
正解：C

質問 5：
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A. Manage Service Request Resolutions
B. Manage Service Request Severities
C. Manage Service Request Products
D. Manage Service Request Categories
E. Manage Service Request Status Values
F. Manage Service Request Queue
正解：C,D,E,F