EXIN EX0-115 問題集

質問 1：
What is required to be in place for emergency changes?
A. Service Continuity Plans
B. Controlled Acceptance Test environment
C. Capacity plans
D. policies and procedures
正解：D

質問 2：
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?
A. quarterly
B. only when there is a business need to change the service
C. monthly
D. annually
正解：D

質問 3：
What other process is tightly related (e.g., share activities) to Business relationship management?
A. Service level management
B. Release and deployment management
C. Service reporting
D. Availability management
正解：A

質問 4：
Which process has the objective of helping to control the IT infrastructure by maintaining a logical model of the IT infrastructure and IT services?
A. Configuration management
B. Budgeting and accounting for services
C. Capacity management
D. Change management
正解：A

質問 5：
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?
A. Configuration Management
B. Service Desk
C. Release Management
D. Change Management
正解：D

質問 6：
Which process is responsible for supplying first-line support and assistance in daily use of iT services?
A. Service level management
B. Incident management
C. Service reporting
D. Availability management
正解：B

質問 7：
According to ISO/IEC 20000-1, the use of suppliers to provide aspects of the Service Management processes is acceptable.
What level of the supply chain must the service provider manage?
A. Only as agreed in the contracts between the various parties
B. All relationships between lead and subcontracted suppliers
C. Only the subcontractors as the lead supplier is integral to the service delivery and self-managing
D. Only the relationship between the lead supplier and service provider
正解：D