Salesforce Community-Cloud-Consultant 問題集

質問 1：
Northern Trail Outfitters has recentlylaunched a partner program to increase sales. The VP of Sales has the following goals:
- Drive more revenue from sales channels
- Allow channel partners to provide service to buyers
- Get deal visibility in real time
Which option should Northern Trail Outfitters consider to meet these requirements?
Select one or more of the following:
A. Sales channels the Community Cloud
B. Direct pricing for Community Cloud
C. Guided selling for Community Cloud
D. CPQ for Community Cloud
正解：D

質問 2：
What is the benefit of doing this? You have just enabled Portal User Visibility in Setup > Sharing Settings.
A. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults.
B. Community users in the same community can see each other, regardless of the organization-wide defaults.
C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
D. All users with Write access to Cases on their profile are able to see all Cases ownedby Community Members
E. Community Managers are able to view all Community Users regardless of the organization-wide defaults
正解：A

質問 3：
How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members.
However, users from the same partner should be able to hold discussions amongst themselves.
A. Update the Internal User record to Private under Sharing Settings.
B. Turn off Portal User Visibility under Sharing Settings.
C. Deselect Community User Visibility under Sharing Settings.
D. Create a sharing group for partner accounts under Sharing Settings.
正解：C

質問 4：
Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.
How should a Salesforce Admin perform this task?
A. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
B. Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.
C. Create a validation rule to prevent duplicates and show an error message.
D. Uncheck the option Allow Duplicates in Salesforce in Community Management.
正解：A

質問 5：
Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?
A. Use the Case object, return five records, use the 'My Cases' list view, and disable public access
B. Use the Case object with full layout, return five records, and use the 'My Cases' list view
C. Usethe Case object with compact layout, return five records, and use the 'My Cases' list view
D. Use the 'My Cases' list view with compact layout, return five records, and disable public access
正解：A

質問 6：
Universal Containers creates a Napili template -based Community for their customers. Due to the company's large knowledge base, the VP of Support is concerned about showing a long list of articles to members when they select aTopic. The list must only contain ten articles. Which standard functionality should a Community Manager use to accomplish this task?
A. Add the Top Articles component inside the Community Builder
B. Update Knowledge Settings inside Setup
C. Make sure Top Articles for Topics is enabled in Community Management
D. Set the Number of Articles property inside the Page Editor
正解：D

質問 7：
How can you launch asupport community with live chat, click to call, and case creation form?
A. Set up Live Agent in Community Management.
B. Enable Live Agent in Community Settings.
C. Configure Live Agent in the Salesforce org.
D. Add a custom Live Agent Lightning component.
正解：D

質問 8：
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?
A. Portal users in the same customer or partner portal account can see each other, regardless of the organization-widedefaults
B. Community users in the same community can see each other, regardless of the organisation-wide defaults
C. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
D. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
E. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
F. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
正解：A