Salesforce CRT-271 問題集

質問 1：
Universal Containers want to drive engagement for its Community, and isencouraging users to watch videos and take training. Which three actions should a Community Cloud consultant take to create recommendations in the Community?
Choose 3 answers
Select one or more of the following:
A. Select a custom recommendation channel in the Marketing Cloud
B. Click "upload image" to include an image with your recommendation
C. Connect to the Einstein recommendation API
D. Enter a label for the button in the recommendation
E. Enter a description of the recommendation
正解：B,D,E

質問 2：
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.# Which set of licence types will enforce usernameuniqueness across all Salesforce organisations and Communities?
A. Partner Community and Lighting External Apps Plus
B. Lightning External Apps Plus and Lightning External Apps
C. Customer Community, Customer Community Plus, and Lightning External Apps
D. Customer Community and Partner Community
正解：C

質問 3：
Universal Containers is launching a Community to provide a self-help channel to their customers and partners. Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise casesfor their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
A. Partner Community Plus License
B. Customer Community Plus License
C. Support Community License
D. Service Cloud License
正解：C

質問 4：
Your company wish to use their own URL for their community to maximize the brand impact to customers.
How would you achieve this?
A. My Domain
B. Community Domains
C. Custom URLs
D. Salesforce1
E. My Salesforce1
正解：C

質問 5：
Your team has drafted and published Knowledge Articles for the Customer Community butthey are not visible to external users. What is one reason why this may be the case?
A. View Knowledge Articles has not been checked on the Community Profile
B. Customer sharing has not been checked on the Knowledge Article
C. Knowledge Articles for Communities is not enabled
D. Knowledge Articles for Customers is not enabled
E. The Articles are being viewed on unsupported mobile devices
正解：B

質問 6：
Universal Containers needs to set up a custom domain to create a branded community experience with increased domain security. Which three steps should a Salesforce admin take to meet these requirements?
Choose 3 answers
Select one or more of the following:
A. Create a new certificate using certificate and key management
B. Select the option to allow Advanced Security in Community Management
C. Add the certificate thatsupports the specified domain
D. In setup, select domains and click add a domain
E. Configure profile/permissions for a public user
正解：B,C,E

質問 7：
What is the most efficient way for the Salesforce Admin to fulfill these requirements?
Universal Containers use Community to grant business customers secure access to accounts, orders, and invoices. Allcustomers are on a Customer Community License. Universal Containers plans to launch a project management module with the following requirements:* Leverage Chatter for collaboration.* Private project collaboration between the customer and Universal Containers.* Leverage documents, tasks, and events in the project space.* Customers can only see and access their projects.
A. Use custom objects, record feeds, and control access through sharing.
B. Create unlisted groups and add project records to the group.
C. Build a custom Visualforce project space and control access through sharing.
D. Add private groups and add project records to the group.
正解：A

質問 8：
Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met:
- Use the Standard Component on the home page.
- Logged-in users should be able to see their rank.
- Show the top five Community users in the leaderboard.
Which three steps should a Salesforce Admin take to fulfill these requirements?
Choose 3 answers.
A. Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.
B. Select the Show User Rank checkbox for the component in the property editor.
C. Drag the Reputation Leaderboard Component to the Community page in Site.com.
D. Set the number of users to 5 in the property editor for the component.
E. Drag the Reputation Leaderboard Component to the Community page inCommunity Management.
正解：A,B,D

質問 9：
Universal Containers wants to launch a Community where customers can complete a registration form to gain access to the Community. How should a Salesforce Admin add this capability to the Community? Choose one answer
A. Implement a Web-to-case form to capture user details and use case details to create a Community user
B. Enable the option Allow External Users to Self-register in the Community Management page
C. Create a publically accessible custom page with the registration details and add a link to the Community login page
D. Use the registration form in the company website and allow users to register
正解：B