CIMA CIMAPRA19-E02-1 問題集

質問 1：
FR Company is undertaking analysis of its competitors. One part of its analysis will investigate its supplier whose products satisfy the same customer needs, but are technically quite different. Which of the following levels of competitors does this relate to?
A. Generic competitors
B. Form competitors
C. Brand competitors
D. Industry competitors
正解：B

質問 2：
Q is a manager planning to introduce new workflow technology into a busy office environment. Q knows this will impact the work pattern of everyone in the office and is very concerned about the potential reaction from staff and how best to manage the change process.
Q decides to document all possible factors and concerns. A list of all the positive factors in favour of change is made in one column, and all the factors against the change in another column. This analysis will enable Q to decide how best to reduce the strength of the factors opposing the change, and/or increase the strength of the factors in favour.
Select the approach that Q is adopting.
A. Transformational development
B. Stakeholder analysis
C. Incremental change
D. Force field analysis
正解：D

質問 3：
A low cost airline is operating three flights a day between two industrial cities in neighbouring countries. The cities are 300 km apart and the terrain between the two countries is mostly flat grasslands. The two cities are also linked by motorways and a railway line.
At first the airline enjoyed first mover advantage and generated healthy profits for three years. But more recently, the airline is experiencing intense competitive pressures, reduced passenger numbers and lower returns. The airline directors are using Porter's Five Forces framework to analyse the nature and severity of the various competitive forces being experienced.
In the context of this model which of the following forces would be considered as a threat of a substitute product or service?
A. High speed rail connection between the two cities
B. Foreign airline now offering a service on this route
C. Corporate customers driving down ticket prices
D. National airlines competing in low cost markets
正解：A

質問 4：
Two management actions that would be expected to occur at the START of most successful organisational change programmes are:
A. 'Empower broad-based action' and 'Consolidate the change'.
B. 'Build a sense of urgency' and 'Create a guiding coalition'.
C. 'Hire and develop employees who can embrace the vision' and 'Reinvigorate the change process with new projects'.
D. 'Embed the new routines' and 'Prepare for the next round of change'.
正解：B

質問 5：
FF Ltd was established three years ago. Since then the company, which provides online financial advice, has experienced rapid growth and the management team has not really had the time to put management systems and procedures into place.
The organisation has asked you to look at the way in which the company deals with its disciplinary problems and procedures.
Choose from the following ALL that apply as recommended guidelines for drawing up a disciplinary procedure:
A. Appeals procedures should be given as and when required as a last resort.
B. Discipline is all about punishment and it should state this in the policy document.
C. Disciplinary procedures should consist of having informal chats outside of the organisation.
D. Steps should be detailed to investigate complaints that might lead to legal action.
E. Procedures should be written down to avoid misunderstandings.
F. Staff should be provided with a copy of the procedures and relevant sections of the policy made clear.
正解：D,E,F

質問 6：
There are many implications for an organisation when using PRINCE 2 for managing projects. Which of the following statements are correct?
A. The Project Manager must follow a restricted step by step procedure
B. All six processes and the many sub processes must be followed
C. The Project Manager can make decisions independently without the approval of the board
D. All actions must be within the bounds of agreed project objectives and scope
E. Project staff must operate under a strictly managed and controlled regime
正解：A,D,E

質問 7：
Which of the following best describes generic competitors?
A. Competitors which compete with products which, although technically quite different, satisfy the same needs.
B. Competitors which have similar goods but not necessarily the same size or structure organisation.
C. Competitors which compete for the same income as the company.
D. Competitors which have similar size and structure and offer similar products to the same customers.
正解：C

質問 8：
Which of the following statements relate to Handy's role culture?
Select ALL that apply.
A. There is a formal structure with clear responsibilities for each individual.
B. Individuals operate independently.
C. There are few procedures or rules.
D. People act in accordance with rules and requires of their position.
E. Organisations exist to satisfy the requirements of the individual.
正解：A,D

質問 9：
According to Kurt Lewin which of the following leadership styles was thought to result in the highest level of productivity and satisfaction?
A. Democratic
B. Authoritarian
C. Laissez-faire
D. Benevolent Authoritative
正解：A