CIMA CIMAPRA19-E02-1 問題集

質問 1：
Objectives generally possess characteristics which set them apart from mission statements. Which THREE of the following apply?
A. Objectives involve the time-frames within which targets are to be achieved.
B. Objectives provide precise formulations of the attributes sought.
C. Objectives are descriptions of what the company provides.
D. Objectives are concerned with the basic purposes of organisations.
E. Objectives are targets to be achieved.
正解：A,B,E

質問 2：
Identify the benefit of using PRINCE2:
A. Clearly defined interpersonal skills
B. Behavioural change processes are considered
C. Well controlled project
D. All projects completed on time and to budget
正解：C

質問 3：
The scientific management theory of management suffers from a number of problems. Which THREE of the following apply?
A. Managers may find that as the organisation grows in size there are increasing demands on their time and that it is therefore necessary to employ others to undertake supervision of day to day tasks.
B. The approach assumes that people are only motivated by money but the evidence is that people are motivated by other things such as job satisfaction and a sense of achievement.
C. The approach leads to quality problems because the use of monetary incentives can lead employees to rush their work and be less careful in the completion of their tasks.
D. This appoach depends on employees strong identification with management goals but this can sometimes be difficult to achieve.
E. Because under scientific management employees are trained to do just one part of a job they can become bored, motivation declines and labour turnover increases.
正解：B,C,E

質問 4：
Which of the models below identifies triggers for change from the macro environment?
A. Michael Porter's Diamond
B. Michael Porter's Five Forces
C. Ansoff's Growth Matrix
D. LoNGPEST
正解：D

質問 5：
The manager of Company A has decided to upgrade the IT systems in 18 months time. Although the employees understand the need and benefits from the change there is still some resistance from fear of the unknown and a question mark over the security of their jobs.
Which TWO of the methods below for dealing with change are most appropriate under these circumstances?
A. Education and communication
B. Coercion
C. Participation
D. Facilitation and support
正解：C,D

質問 6：
WBS organisation has recruited a new project manager to manage the implementation of a new accounting package for its UK division.
The previous project manager created a hostile environment for the team involved in developing the new system.
How could the new project manager foster a more motivated team environment?
A. By adopting an autocratic management style that does not allow participation of the team.
B. By taking control of all meetings and inform the team only when a major issue needs dealing with.
C. By recruiting a new team from outside the organisation that may be more motivated from the start.
D. By adopting a participative style of management, recruiting a team with the correct skills, holding regular meetings and managing any conflict.
正解：D

質問 7：
W is the supervisor of the house-keeping team in a large hotel. X, a member of the team, is consistently late to work which means that other team members have to perform extra work. A number of team members have also complained to W about X's aggressive behaviour. Two months ago W spoke to X informally about these issues and for a short period things improved.
But it is now clear that X is again displaying unacceptable behaviour and upsetting colleagues. W knows further action must now be taken to deal with the situation.
With reference to the disciplinary process, which is the best course of action for W to take?
A. Speak to X informally in a private office and ask that X improves their behaviour and apologises to colleagues.
B. Issue a formal verbal warning via a formal interview, with a record of the interview kept on file.
C. Write a formal letter to X stating that if the unacceptable behaviour does not stop immediately X will be dismissed without further notice.
D. Reduce the paid hours allocated to X as a temporary punishment until the behaviour improves.
正解：B

質問 8：
Various methods of communication are available, including face to face, by telephone or online.
Which THREE of the following interactions are best conducted face to face?
A. Conducting a training session on how to administer life-saving first aid.
B. Arranging the details of a joint venture with a new partner from a foreign country.
C. Booking hotel accommodation.
D. Discussion of the proposed strategy for the company between its senior managers.
E. Purchasing a well known brand of printer cartridges.
正解：A,B,D

質問 9：
Which of the following represents the three steps from Lewin's three-step model?
A. Design, implement, review
B. Assess, negotiate, collaborate
C. Unfreeze, move, refreeze
D. Review, change, implement
正解：C