Avaya 7492X 問題集

質問 1：
A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisorcan spend more time coaching their agents.
Which statement Is true?
A. The Business Advocate feature and SI M cannot co-exist on the same system.
B. Business Advocate can exist with FAS enabled.
C. SLM can exist without EAS enabled.
D. The Business Advocate feature con run on the same system that has SLM configured.
正解：B

質問 2：
What wouldtrigger a vector event error?
A. When vector processing reaches the maximum 1000 steps allowed
B. When vector processing reaches the- maximum 100 steps allowed
C. Call Denial
D. Misdirected calls
正解：A

質問 3：
Which virtual touting feature can be set up to provide nearly first-in, first-out routing?
A. Look-Ahead Interflow
B. Network Call Transfer
C. Network Call Deflection
D. Enhanced Look-Ahead Interflow
正解：D

質問 4：
A customer has calls coming Into theircontact center constantly. They do not want their customers to be waiting long beforetheir call is answered, even ifIt is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion?
(Choose two.)
A. Virtual Outflow
B. Look-ahead Interflow
C. Network Call Redirection
D. Enhanced Look-ahead Interflow
正解：A,C

質問 5：
You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?
A. monitor bcms hunt group
B. list trace trunk
C. list trace vdn
D. monitor bcms trunk
正解：C

質問 6：
Refer to the exhibit.

What are three reasons for turning on "Net Redir" = y? (Choose three.)
A. It supports Network Call Transfer.
B. Network Call Deflection does not use ISDN messaging.
C. It increases trunk usage and costs.
D. It supports route-to number~rl23658888.
E. It decreases trunk usage and costs.
正解：A,C,E

質問 7：
Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
A. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
B. VDN Override on VDN 7201 is set to yes
C. No agents are staffed in skill 1
D. VDN Override on VDN 7202 is set to no
正解：D