Avaya 7492X 問題集

質問 1：
What is the process for routing calls to one or more networked locations that appear as single center called?
A. Multiple Routing
B. Virtual Site Routing
C. Best Service Routing
D. Interflow Routing
正解：C

質問 2：
A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR).
Which command in the vector would invoke NCR when using LAI?
A. route-to number 9112920414 with cov y if unconditionally
B. route-to number 112920414 with cov n if unconditionally
C. route-to number *r112920414 with cov n if unconditionally
D. route-to number r112920414 with cov n if unconditionally
正解：D

質問 3：
There are four main components of the Call Center Elite Multichannel configuration.
Which list contains all of the main components?
A. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client
B. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
C. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
D. Avaya Aura Communication Manager, Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client
正解：A

質問 4：
What are the three considerationrequirements for the deployment of Network Call Deflection? (Choose
A. A route-to number r 13035485103 must be used in vector stepprocessingand Net Redir=yin theBSR Application plan.
B. The second leg of the call is set up by the redirecting Communication Manager.
C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearingannouncement, ringback, or silencecannot be used for NCD.
D. NCD by the PSTN can occur only if the incoming call to the Avaya AuraCommunication Manager is not answered.
E. Network Call Deflectionisonly available In Europeand must be compliant with ETSI Supplementary Service Network Call Deflection.
正解：A,B,D

質問 5：
A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
A. There is no Best Service Routing application for the active Vector Directory Number (VDN).
B. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
C. The agents in Detroit are all in auxiliary work mode.
D. The Expected Wait Time for the skill in Detroit is being suppressed.
正解：A,D

質問 6：
A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server.
Which TTrace tool will accomplish this?
A. TTrace Server
B. TTrace Log2Zip
C. TTrace Config
D. TTrace Console
正解：C

質問 7：
Refer to the exhibit.

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue.
After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
B. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
C. Step 8 in Denver should be a busy command
D. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
正解：B