Salesforce Salesforce-Sales-Representative 問題集

質問 1：
A sales representative is working with a customer who has recently placed an order. The customer informs the sales rep that they have unique tax requirements.
How should the sales rep proceed to ensure a successful booking and fulfillment process?
A. Acknowledge the tax requirements, but proceed with the standard process because the sales rep is unable to change company policies.
B. Work closely with the relevant departments to address the tax requirements and ensure accurate order processing.
C. Redirect the customer to address their tax requirements with the appropriate department internally within the company.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A sales team knows the importance of building an accurate forecast.
Which foundational priority should be in place to help ensure data quality across teams?
A. Collaboration
B. Sales process
C. Pipeline visibility
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 3：
After a sales representative presents a value proposition to customers, they raise some objections. The sales rep understands their reasoning and negative emotional reaction.
Which step should the sales rep take next to address these objections?
A. Stand by the solution and point out their misunderstanding.
B. Compare risks and benefits using features, advantages, and benefits (FAB).
C. Ask questions to determine if they can get the deal back on track.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?
A. Offer friendlier terms and a lower price.
B. Ask questions to characterize the issue.
C. Propose an alternative product.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
After a sales representative presents a proposal, the customer mentions return on investment as one of their concerns.
Which objection category does this fall into?
A. Price
B. Trust
C. Requirements
正解：A
解説: (Topexam メンバーにのみ表示されます)