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Nokia SDM_2002001030 問題集

SDM_2002001030

試験コード:SDM_2002001030

試験名称:SDM Certification - PS NSOP

最近更新時間:2025-01-15

問題と解答:全160問

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質問 1:
To improve our competences we can use three different learning methods: Training on the job, learning from others, Formal training/courses. What is the recommended split in NSN?
A. Training on the job 10%, learning from others 20% and formal training/courses 70%.
B. Training on the job 50%, learning from others 10% and formal training/courses 40%.
C. Training on the job 20%, learning from others 70% and formal training/courses 10%.
D. Training on the job 70%, learning from others 20% and formal training/courses 10%.
正解:D

質問 2:
Which are the interfaces for the Performance Mgt function?
A. Field Operations, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
B. Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Network Operations Management.
C. Configuration Management, Technical Support, Fault Management, Network Planning & Optimisation, Field Operations, Third party vendors.
D. Configuration Management, Customer Account Team, Network Planning & Optimisation, Network Operations Management.
正解:B

質問 3:
A certain SLA is failing on a regular basis, what actions could be done to resolve this?
A. Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
B. Discuss with the technical back office and put in a solution to resolve this issue.
C. Discuss with the NOC Manager, find a solution, implement solution and check status.
D. Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
正解:D
解説: (Topexam メンバーにのみ表示されます)

質問 4:
What is the difference between Project Governance and Operational Interaction according to the Operations Model?
A. Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
B. Project Governance is describing the interaction with all relevant stakeholders (e.g. customer, CT Team, Operations Team, Care Team etc.) on management level covering business aspects of the project in contrast to Operational Interaction which is focusing on the day-to-day interfacing between the operations team and the customer demand organization.
C. Project Governance is intended to cover NSN internal matters that are not directly related to matters between the Operator and NSN, while the Operational Interaction deals with communication.
D. Project Governance is describing the interaction between customer and CT Team in contrast to Operational Interaction which is describing the internal interaction between the operational functions e.g. FM, CM, PM etc.
正解:B

質問 5:
Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?
A. Gross Margin (GM).
B. Forecast Costs (NELLE).
C. Actual Costs.
D. Project Cost Adherence (PCA).
正解:D

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Nokia SDM Certification - PS NSOP 認定 SDM_2002001030 試験問題:

1. Which two Network Operations processes play key roles in supporting Network Optimization?

A) Performance Management & Fault Management.
B) Performance Management & Configuration Management.
C) Configuration Management & Technical Support.
D) Configuration Management & Fault Management.


2. An operations manager needs to communicate to his subordinates, a complex and important message that has been cascaded in a slide set from upper Mgt and ensure that the message is fully understood. What is the BEST way to communicate this and ensure full understanding?

A) In one on one telephone calls with his subordinates.
B) In a face to face or Confcall/Webex group presentation of the slide set to all his subordinates.
C) In a telephone conference call with all his subordinates.
D) By mass email with attachments to all his subordinates.


3. What is the MOST important failure related to GNOC services that may result in a loss of operator business.

A) Failure to update the network configuration database.
B) Failure to achieve organizational KPI.
C) Failure to resolve network faults.
D) Failure to manage the internal communication in the NOC.


4. Because of a new technology introduced in the network the customer is interested to launch a new service in 1 month's time, but you know this is not possible due to HW problem (product line defect). The HW Problem has been causing intermittent degradation on voice and data services to the extent that the KPI for serviceability is not being met. HW upgrades are needed and will take at LEAST 2 months to implement. What course of action is recommended to the Account Director?

A) As there is not clear plan to solve the HW issue do not promise any dead line and highlight the fact that the existing technology is going to be replaced by the new one, Describe the implementation plan of the new technology and propose to swap the old one as soon as the new one is ready to be implemented, Highlight the service improvement introduced by the new technology and the improved QoS as well.
B) Inform the customer we are still investigating and fully expect to have the matter resolved within very short time, Describe the new HW and describe also the big improvement that the HW can brings in terms of QoS and KPI, Highlight the fact that the implementation of new technology is part of a different plan in which NSN is investing a lots of money and significant R&Ds is now focusing on that.
C) Fully inform the customer about the issue and provide a plan that contain deadlines in which the problem is solved, Highlight the improvement introduced by the new HW and the all features that can be supported, Describe the implementation plan of the new technology necessary to run the service and demonstrate the impact that the new service can have in network, Describe how the new NSN HW would allow a fast evolution toward the new technology.
D) Inform the customer that the HW upgrade necessary to solve the issue will take at least 3 weeks even if in the plan it will take only 2 weeks, Be realistic because there could be some delay and leave the customer with the other issue related to the new technology evolution.


5. One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?

A) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
B) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
C) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.
D) Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.


質問と回答:

質問 # 1
正解: B
質問 # 2
正解: B
質問 # 3
正解: C
質問 # 4
正解: C
質問 # 5
正解: D

SDM_2002001030 関連試験
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