Salesforce Agentforce-Specialist 問題集

質問 1：
Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.
Which use case functionality of Model Builder aligns with UC's request?
A. Customer churn prediction
B. Product recommendation prediction
C. Contract Renewal Date prediction
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Agent capability helps the agent accomplish this?
A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
B. Invoke a flow which makes a call to external data to create a Knowledge article.
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
What is the primary function of the reasoning engine in Agentforce?
A. Generating record queries based on conversation history
B. Identifying agent topics and actions to respond to user utterances
C. Offering real-time natural language response during conversations
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Which feature in the Einstein Trust Layer helps to minimize the risks of jailbreaking and prompt injection attacks?
A. Secure Data Retrieval and Grounding
B. Prompt Defense
C. Data Masking
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?
A. Field Generation, and that Dynamic Fields is enabled
B. Flex, and that Dynamic Fields is enabled
C. Field Generation, and that Dynamic Forms is enabled
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers (UC) has implemented Generative AI within Salesforce to enable summarization of a custom object called Guest. Users have reported mismatches in the generated information.
In refining its prompt design strategy, which key practices should UC prioritize?
A. Enable prompt test mode, allocate different prompt variations to a subset of users for evaluation, and standardize the most effective model based on performance feedback.
B. Create concise, clear, and consistent prompt templates with effective grounding, contextual role- playing, clear instructions, and iterative feedback.
C. Submit a prompt review case to Salesforce and conduct thorough testing In the playground to refine outputs until they meet user expectations.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client.
How should the Agentforce Specialist integrate the custom LLM into Salesforce?
A. Add the fine-tuned LLM in Einstein Studio Model Builder.
B. Enable model endpoint on OpenAl and make callouts to the model to generate emails.
C. Create an application of the custom LLM and embed it in Sales Cloud via iFrame.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Universal Containers has a custom Agent action calling a flow to retrieve the real-time status of an order from the order fulfillment system.
For the given flow, what should the Agentforce Specialist consider about the running user's data access?
A. The flow must have the "with sharing" permission selected m the advanced settings for the permissions, field-level security, and sharing settings to be respected.
B. The custom action adheres to the permissions, held-level security, and sharing settings configured in the flow.
. The Agent will always run flows in system mode so the running user's data access will not affect the data returned.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 9：
What is best practice when refining Agent custom action instructions?
A. Provide examples of user messages that are expected to trigger the action.
B. Use consistent introductory phrases and verbs across multiple action instructions.
C. Specify the persona who will request the action.
正解：A
解説: (Topexam メンバーにのみ表示されます)