Avaya 7491X 問題集

質問 1：
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
A. Agent 4
B. Agent 1
C. Agent 3
D. Agent 2
正解：A

質問 2：
When deploying a virtual environment, you should configure the applications in a specific order.
Which option provides the best order to verify the virtual environment?
A. SQL database, Communication Manager, Avaya WebLM
B. Avaya WebLM, Communication Manager, SQL database
C. Call Center Elite Multichannel, Avaya WebLM, SQL database
D. Application Enablement Services, Call Center Elite Multichannel, SQL database
正解：C

質問 3：
Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
A. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
B. VDN Override on VDN 7201 is set to yes
C. No agents are staffed in skill 1
D. VDN Override on VDN 7202 is set to no
正解：D

質問 4：
A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.
Which three core server applications require manual configuration during the installation process? (Choose three.)
A. Media Director
B. Interaction Data Server
C. Call Routing Server
D. Email Media Store
E. Web Chat for IIS
正解：A,B,C

質問 5：
To improve call handling and agent productivity you set up a vector using Look Ahead Interflow to check if the remote site can accept a call and has an agent available. You only want to interflow calls that are at the top two positions queue.
Which command would be entered in the vector to accomplish this?
A. route-to number 9581234 with cov n if interflow-qpos<2
B. route-to number 9581234 with cov y if interflow-qpos>=2
C. route-to number 9581234 with cov y if interflow-qpos=2
D. route-to number 9581234 with cov n if interflow-qpos<=2
正解：B

質問 6：
A customer wants to use the TTrace application on their desktop to monitor remote servers.
Is this possible?
A. No, the customer must use the TTrace application from another server
B. No, the customer must use the TTrace application on the server where it is running
C. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
D. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
正解：D