Avaya 3312 問題集

質問 1：
When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?
A. Add an extra number to the Number of Digits value.
B. The terminating character is always "#".
C. Assign the "#" as a call variable.
D. Use the Terminating Character (termchar) configuration entry to set the value.
正解：B

質問 2：
A customer with Avaya Aura Contact Center (AACC) has a list of holidays that change on a yearly basis.
The holidays are defined as variables in a specific variable list. This list of variables is referenced on multiple applications. Once a year, an administrator updates the list with new holiday dates, which results in the applications recognizing the new dates.
Which category and type of variable will the administer modify in the variable table to accomplish this?
A. a global or call variable of the type String
B. the global variable of the type Date
C. the wild call variable of the type Integer
D. the call variable of the type Date
正解：B

質問 3：
Refer to the exhibit.

The flow in the exhibit has been created in Avaya Aura Contact Center (AACC) Orchestration Designer Scripting. If the automotive skillset is out of service, the caller will hear a technical difficulties announcement, and then proceed to the Logic Block. After the technical difficulties announcement, the caller should be disconnected.
To provide a disconnect, to which block should the technical difficulties output block be connected?
A. Treatment Block
B. Anchor Block
C. Custom Block
D. Finish Block
正解：B

質問 4：
A customer with Avaya Aura Contact Center (AACC) launches Orchestration Designer (OD) and the OD displays four views.
Which view provides a snapshot of the latest and most up-to-date data from the AACC?
A. the Synchronization View
B. the Local View
C. the Contact Center Manager Administration View
D. the Contact Center View
正解：D

質問 5：
Given the following namespace:
mycustomer.com
|en_us
|ad_hoc_messages
|music_on_hold
|out_of_hours
To enable in-queue announcements to be played, into which content group would the prompts be uploaded?
A. music_on_hold
B. en_us
C. out_of_hours
D. ad_hoc_messages
正解：B

質問 6：
You are given the task of configuring Avaya Aura Contact Center (AACC) to send skillset calls back to the queue when they are delivered to an available agent but do not get answered by that agent.
Which AACC configuration option is used to accomplish this task?
A. Global Settings
B. Formulas
C. Call Presentation Classes
D. Threshold Classes
正解：A

質問 7：
Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.
Which three variables types support this class type? (Choose three.)
A. Day
B. Skillset
C. Music
D. Integer
E. Agent Identification (Agent_ID)
正解：A,B,D