CompTIA 220-902 問題集

質問 1：
A user reports the Internet connection is not working on the corporate network. After running through the troubleshooting steps, the administrator finds the computer has a valid IP address, can connect to network shares, and can view local intranet pages in the web browser. The administrator tries navigating to a public Internet page and it times out. Which of the following should the technician configure next?
A. Hosts files
B. Proxy settings
C. Lmhosts files
D. IPv6 settings
正解：B

質問 2：
Which of the following statements is true regarding the differences between a 32-bit and 64-bit OS?
A. A 64-bit version of the OS will address memory in eight octets.
B. A 32-bit version of the OS requires twice the number of CPU clock cycles to write the same amount of data as a 64-bit OS.
C. A 64-bit version of the OS will write data to disk in block sizes of eight octets
D. A 32-bit version of the OS will not run on 64-bit hardware, but a 64-bit OS will run on 32-bit hardware.
正解：A

質問 3：
A technician is upgrading the memory on a laptop in the field. The technician has misplaced the ESD strap.
Which of the following should the technician do?
A. Improvise an ESD strap with a length of copper wire
B. Return to the shop and obtain a replacement strap
C. Conduct the upgrade using ESD bags as mitts
D. Employ effective self-grounding techniques
正解：D

質問 4：
An accountant calls the IT administrator for assistance with a suspicious empty folder named "stuff". The administrator determines the folder needs to be removed via the command-line interface.
Which of the following Microsoft tools should be used to eliminate the folder from the accountant's PC?
A. del stuff
B. kill stuff
C. clean stuff
D. rd stuff
正解：D

質問 5：
A technician is installing the latest OS on a user's system. The user wants all of the settings and files to remain intact during the installation. Which of the following upgrade methods should the technician use?
A. Clean install
B. Network installation
C. Image deployment
D. In-place upgrade
正解：D

質問 6：
A technician has contacted a vendor, informing them they need to RMA a faulty memory stick. Which of the following should the technician use to BEST protect this component from further damage during shipment?
A. Bubble wrap
B. Padded envelope
C. Antistatic bags
D. Plastic box
E. Cardboard box
正解：D

質問 7：
A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?
A. Remain on the line until the issue is resolved
B. Inform the customer that the issue cannot be resolved at this level
C. Tell customer that patience will be needed
D. Communicate status with customer and ensure successful call transfer
正解：D

質問 8：
When securing a mobile device with a screen lock, which of the following lock types use the "something you know" type of security factor? (Select TWO)
A. Swipe
B. Fingerprint
C. Pattern
D. Password
E. Face
正解：C,D

質問 9：
A company located in a metropolitan area is surrounded by different public businesses (e.g. coffee shops, library). The security team is concerned that unauthorized neighboring customers will connect to the corporate WiFi, which could result in data breaches.
Which of the following is the BEST solution to reduce the security vulnerability with the least administrative effort?
A. Enabled MAC filtering
B. Disabled SSID broadcast
C. Encryption settings
D. Content filtering
正解：A