Oracle 1z0-325 問題集

質問 1：
Your client decides not to use Groups when setting up staff accounts.
You are positive that groups should be set up. Therefore, you need to explain the advantages to your client.
Select two advantages of setting up groups. (Choose two.)
A. deactivating staff groups
B. assigning incident queues to a Group
C. routing incidents to groups with business rules
D. displaying group performance with analytics reports
正解：A,B

質問 2：
You are creating several new standard text entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?
A. Variable pulls in a dynamic value from the database and $ is a fixed variable.
B. Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
C. $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.
D. Variable is a fixed value and $ pulls in a dynamic value from the database.
E. $ allows the agent to enter a value and Variable is a fixed value.
正解：C

質問 3：
When building an agent script with the pages and page structure as shown below, you need to take an agent from Page 3 to Page 1. There is no navigation menu in the script because you are controlling it with rules.
Which two rule actions can be used to meet this requirement? (Choose two.)

A. Page Rule: Go to beginning of script
B. Page Rule: Go to certain page
C. Page Rule: Go to previous page
D. Script Rule: Fire an Exit event
E. Script Rule: Fire a name event
F. Page Rule: Go to next page
正解：D,E

質問 4：
Your client has two interfaces available to their agents.
To make things easier for the agents, your client wants to change the name of the interface so that the agents can easily tell the difference between them, in the agent console.
How can this requirement be fulfilled?
A. It is only possible to change the interface name after opening a service request with Oracle Support.
B. A new instance needs to be purchased with the correct interface name in place.
C. It is not possible to change an interface name.
D. The client needs to buy a customization service from Oracle Consulting Services.
E. It is possible to change the interface name for the staff members through the interface configurations.
正解：E

質問 5：
Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injuries so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not attainable, and accepts that they will be false positives and a margin for error.
They have provided you the following words to be "scanned":
1. Mouth
2. Jaw
3. Cheek
4. Jowl
5. Chin
6. Oral
7. Palate
The customer requires the following:
* Match whole words only.
* All valid words must be preceded with a space.
* All valid words must be spelled correctly.
* All words must be directly followed by a meta character in this list
* , {comma}
* . {period}
* ' {single quote}
* " {double quote}
* ; {semi colon}
* : {colon}
* {space}
* ! {exclamation point}
* ? {question mark}
* & {ampersand}
You decide to use a regular expression to search for these words in all incoming emails.
^mouth[,|.|'|"|;|:| |!|?|&]|\ jaw[,|.|'|"|;|:| |!|?|&]|\ cheek[,|.|'|"|;|:| |!|?|&]|\ jowl[,|.|'|"|;|:| |!|?|&] |\ chin$[,|.|'|"|;|:| |!|?|&]|\ oral[,|.|'|"|;|:| |!|?|&]|\ palate[,|.|'|"|;|:| |!|?|&] Identify the three words that will be correctly matched to this regular expression. (Choose three.)
A. Oral
B. Mouth
C. Chin
D. Jowl
E. Jaw
F. Palate
G. Cheek
正解：D,E,G

質問 6：
Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
A. Queue
B. Email Address
C. Organization
D. Assigned
E. Channel
F. Language
G. Post code
正解：A,C,E,G

質問 7：
Your customer would like a report that details out the response and resolution times of all their agents.
* They have an agent response target of 5 minutes, and a resolution target of 24 hours.
* Their call center is open from 8:00AM - 5:00PM, Monday through Friday.
* They only want to measure agents against these targets during working hours.
* They are closed for all United States national holidays and would need to exclude those from the report.
Select the five steps that will configure the system to meet your customer's reporting requirements. (Choose five.)
A. Set the working hours Service Intervals in Response Requirements.
B. Edit the incident reports to include their Response Requirements.
C. Set the Response Time to 5 minutes in Response Requirements.
D. Set the Response Time Variable to 1440 minutes in Variables.
E. Set the Response Time Variable to 5 minutes in Variables.
F. Add National Holidays to the system in Holidays.
G. Set the Resolution Time to 1440 minutes in Response Requirements.
H. Select the Holidays Observed in Response Requirements.
正解：A,B,C,G,H

質問 8：
Identify the seven data types that are available as custom fields. (Choose seven.)
A. Date/Time
B. Text Area
C. Date Field
D. Text Field
E. Yes/No
F. Menu
G. Float
H. Integer
I. Multi Select Menu
J. Currency
正解：A,B,C,D,E,F,H

質問 9：
Identify the three options available on the deployment manager screen in customer portal. (Choose three.)
A. Production
B. Stage
C. Promote
D. Rollback
E. Develop
正解：B,C,D