Oracle 1z0-325 問題集

質問 1：
Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until
60 minutes of inactivity. All other user profiles should be logged out after 15 minutes.
Which two steps must be performed to configure this? (Choose two.)
A. Set the Session Timeout field to 60.
B. Set the Session Timeout field to 3600.
C. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
E. Set the CLIENT_SESSION_EXP field to 60.
F. Set the Session Timeout field to null.
正解：A,C

質問 2：
An agent has mistakenly closed their quick search menu and it is no longer displayed on their desktop. Which two paths are required to display the quick search navigation again? (Choose two.)
A. Configuration/Application Appearance
B. Tools Menu/Quick Search
C. Navigation Pane/Quick Search
D. File Menu/Options
E. File Menu/Links
正解：B,C

質問 3：
Your customer has single Service Level Agreement and applies the Service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be updated to include an External Ticket Number custom field only when the logged in contact has a Service Level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request? (Choose two.)
A. Use the "FormInput" widget.
B. Use the "FormInputCustom" widget.
C. Use the "Field" tag with the "name" attribute.
D. Use the "FormSubmit" widget.
E. Use the "Conditional" tag with an "sla" attribute.
正解：C,E

質問 4：
Your customer has performed a search on the knowledgebase and has stated that they are getting strange results. Every time they search for the word "widget" the correct answer appears as the 10th answer on the search results and not at the top of the first page.
How can you increase the value of the word "widget" in the knowledgebase search results?
A. Set the display position to "Fix at top."
B. Set the display position to "Place at top."
C. Assign all products and categories to the knowledgebase answer.
D. Add the search term to the keyword field of the knowledgebase answer.
正解：D

質問 5：
When an agent handles a product return incident, they require the ability to go through a series of questions to determine the appropriate answer/response.
You determine this would best be solved using guided assistance which is automatically launched when a specific category is selected by an agent.
Which three steps are required to implement this solution? (Choose three.)
A. Create a guide that takes the agent step by step to the relevant answers that the agent needs for a product return.
B. Create a business rule that starts a guide.
C. Add the guide to an answer in the answer workspace.
D. Create a workspace rule that invokes a guide based on "a field has a certain value."
E. Add a Guided Assistance Control to the incident workspace.
F. Add a workspace rule that has a trigger for when a Guide is Finished.
G. Add an Answer Display Control to the incident workspace.
正解：C,D,G
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents.
Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)
A. Queue
B. Email Address
C. Organization
D. Assigned
E. Channel
F. Language
G. Post code
正解：A,C,E,G

質問 7：
When using standard reports within the Analytics module there is a limit to what can be edited in each report.
Select the two items that are editable on a standard report. (Choose two.)
A. Graphs
B. Schedules
C. Non Selectable Filters
D. Column Headings
E. Report Heading
F. Permissions
正解：B,F

質問 8：
Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)
A. updating the filters in the report
B. ensuring the survey questions are included in the "Chat Survey Score" report
C. changing the survey questions to a Matrix type
D. adding values to the Score field in the Survey Questions
E. changing the format of the Average Score
正解：C,E

質問 9：
You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesmen update records in this Custom Object from the agent desktop.
What two settings in the "Salesman" profile have to be updated to allow them this access? (Choose two.)
A. Contacts Tab: Select the Edit check box for Sales.
B. Add a custom report display Custom Object details.
C. Custom Objects Tab: Select the Read check box for Package Name "CO" and Object Name "Salesman".
D. Custom Objects Tab: Select the Update check box for Package Name "CO" and Object Name
"Salesman".
E. Add a workspace for the Salesman Custom Object.
F. Update the workspace for Opportunities.
G. Sales Tab: Select the Edit check box for Opportunities.
正解：A,D