Oracle 1z0-980 問題集

質問 1：
Which two statements are true about replacement tokens? (Choose two.)
A. They enable re-use of existing content of any data type in variables.
B. They enable management of standardized content from a single resource.
C. They enable re-use of content in a standardized form.
D. They enable creation and storage of complex content consisting of integrated text and images multiple times.
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Which two statements are true about published reports? (Choose two.)
A. Published report data can change automatically when the knowledge base data is updated.
B. Published reports can be shared.
C. Published reports contain snapshots of data at the time the report is run.
D. Published reports can be edited.
E. Published reports have filtering option in ribbon.
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
What should you do to ensure two published answers are always returned for a specific search word?
A. List the search word under both Answers Keywords and Stop words.
B. List the search word under Stop words.
C. List the search word under Answers Keywords.
D. Create multiple search words associated within a single priority word group.
E. Create multiple Priority words that share the same name.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
A. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
B. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
C. Rename the Platinum SLA, change the total incident value to 100, and save it.
D. In the Platinum SLA modify the total incident count to 100 and save it.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Which two actions must you perform to configure the Social Monitor? (Choose two.)
A. Add or update profiles to include the Social Monitor permissions.
B. Add of update a list of favorites.
C. Add or update navigation sets to include the Social Monitor navigation button and component.
D. Add or update profiles to include permission to add themes and clustering.
E. Set up a Social Monitor search schedule.
F. Add or update staff accounts to use profile that include Social Monitor permissions.
正解：A,C
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Which two statements are true about response requirements for incidents? (Choose two.)
A. Custom response requirements are based on the level of service being provided.
B. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
C. Default response requirements for an interface cannot be modified.
D. Holidays have to be defined before creating response requirements.
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?
A. Cross Tabs report
B. Dashboard report
C. Standard report
D. Cumulative report
E. Custom report
正解：B
解説: (Topexam メンバーにのみ表示されます)