Oracle 1z0-325 問題集

質問 1：
To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:

Select three answers that match the options you expect to see when you click Widgets. (Choose three.)
A. Change widget version
B. Create a new widget
C. Widgets details
D. Syndicated widgets
E. Browse widgets
正解：B,D,E

質問 2：
Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired.
What is the time default set by this configuration?
A. 365 days (1 year)
B. 720 hours (30 days)
C. 120 days (4 months)
D. 168 hours (7 days)
正解：D

質問 3：
Your customer doesn't like the feedback feature in CP (Customer Portal), and would like more indepth replacement directly on the customer portal answer display pages.
Which option will meet the requirement using standard functionality?
A. Transactional Survey
B. Website Link
C. Polling Survey
D. Broadcast Survey
正解：B

質問 4：
An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.
Which three options do you need to verify so that the agent's name is displayed? (Choose three.)
A. Check if the agent has an active (not disabled) user account.
B. Verify in the agent's profile if the option "Appear in Menus" is selected.
C. Verify if a workspace rule is hiding the agent's name from the assignment field menu.
D. Verify that the agent is part of a distribution list.
E. Check if a business rule is removing the agent's name from the assignment field.
正解：A,C,D

質問 5：
What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10?
A. 3
B. 8
C. 6
D. 1
E. 5
正解：C

質問 6：
You are creating several new standard text entries and want to use variables in your standard text.
What is the difference between "Variable" and "$"?
A. Variable pulls in a dynamic value from the database and $ is a fixed variable.
B. Variable pulls in a dynamic value from the database and $ allows the agent to enter a value.
C. $ pulls in a dynamic value from the database and Variable allows the agent to enter a value.
D. Variable is a fixed value and $ pulls in a dynamic value from the database.
E. $ allows the agent to enter a value and Variable is a fixed value.
正解：C

質問 7：
Your customer ships packages directly to customers using a trackable shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
* Name: Tracking ID
* Data Type: Text Field
* Usage: Plain Text
* Default Value: NULL
* Size of Field: 13
* Column Name: tracking_id
* Custom Field ID: 87
The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id= Of the available options, select the one that satisfies your customer's request.
A. https://widgetshippers.com/trackyourpackage:id=incidents.c$tracking_id
B. https://widgetshippers.com/trackyourpackage?id=$p_icf_87
C. https://widgetshippers.com/trackyourpackage?id=c$tracking_id
D. https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
E. https://widgetshippers.com/trackyourpackage?id=$icf_c$tracking_id
正解：A

質問 8：
Identify the seven data types that are available as custom fields. (Choose seven.)
A. Date/Time
B. Text Area
C. Date Field
D. Text Field
E. Yes/No
F. Menu
G. Float
H. Integer
I. Multi Select Menu
J. Currency
正解：A,B,C,D,E,F,H

質問 9：
Your customer has two different types of end customers that will be visiting their knowledgebase: free account and paid account.
They would like to present additional content inside the knowledgebase answers for paid account customers.
Choose two items that are required to set up this type of environment. (Choose two.)
A. Create a conditional answer status and assign it to the answers.
B. Assign both access levels to the answer access level.
C. Create a conditional section with the answer and select an access level with interface visibility.
D. Assign the access level without interface to the answer.
E. Create an access level without interface visibility.
F. Create a conditional section with the answer and select an access level without interface visibility.
正解：B,C