1Z0-465の無料問題集（80題）、1Z0-465認定試験参考書

Oracle 1Z0-465 問題集

試験コード：1Z0-465

試験名称：Oracle RightNow CX Cloud Service 2012 Essentials

最近更新時間：2024-12-20

問題と解答：全80問

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質問 1：
After an implementation of a Chinese Knowledge base, your customer notices there are some search terms that are not found when searching through the knowledgebase under any use case.
You have verified that there are answers for the search terms being searched, but you also verify that answers are not being returned correctly.
Identify the configuration change you would make to mitigate this problem.
A. Verify that all selections of the target answer(s) contain the search terms you're looking for.
B. Create entries for the word and its syntax in the dictionary file.
C. Update the answer keywords
D. Create hidden div tags inside the answer's question section to promote the matching of a given target search term that isn't being matched.
E. Create alias and thesaurus entries with the correct target search terms.
正解：E

質問 2：
Your customer has five active agents, one agent profile, three products, and three incident queues (queue1, queue2, and queue3).
Their incidents are directed to each queue based on their three products.
Each product is assigned a unique queue.
The priority of queue to be worked are queue 1, queue2, and queue3.
Identify which two items will solve this problem.
A. Change the pull policy for the agent profile to ""First Due.
B. Create an escalation rule for the agent profile to "First Due".
C. Change the full policy for the agent profile to manual and instruct at least one of the agents to pull queue3.
D. Create a new agent profile that has a reverse queue order and assign at least one agent to the new profile.
正解：B,D

質問 3：
You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?
A. You forgot to set the permission in the navigation set for the new interface.
B. The interface was not installed correctly.
C. The profile doesn't have permission to the new interface.
D. You added the navigation set in the wrong interface.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Incident #120703-002539 was submitted on Tuesday, July 3, 2012 at 1:00 pm.

At what time the initial Response Due (incidents.rel_due) field be stamped using the response requirements shown?
A. Thursday, July 5, 2012 at 1:00 pm
B. Saturday, July 7, 2012 at 12:00 pm
C. Thursday, July 5, 2012 at 12:00 pm
D. Tuesday, July 3, 2012 at 9:00 pm
E. Wednesday, July 4, 2012 at 12:00 pm
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Your customer has a single Service level Agreement and applies the service Level Agreement called Reseller when a contact is a reseller of their services.
These end customers often have their own ticketing system, and in order to capture the reseller's ticket number, the customer has requested that their Ask page be upgraded to include an External Ticket Number custom field only when the logged in contact has a Service level Agreement that only a reseller would have.
Which two widgets or tags are used to complete your customer's request?
A. Use the "FormInput" widget.
B. Use the "FormInputCustom" widget.
C. Use the "Field" tag with the "name" attribute.
D. Use the "FormSubmit" widget.
E. Use the "Conditional" tag with an "sla" attribute.
正解：C,E

質問 6：
Which three expressions use proper syntax?
A. If(incidents.assign_group_id = 100460, 'With Support', 'Not with Suport')
B. If (incidents.assgn_acct_id IS NULL, 'Not Assigned', 0)
C. Sum(if(incidents.status_id < > 2, 1, 0))
D. Avg(incidents.c&times_opened)
E. Date_diff(incidents.closed, incidents.created)
正解：A,B,E

質問 7：
Identify the three options available on the deployment screen in customer portal.
A. Production
B. Stage
C. Promote
D. Rollback
E. Develop
正解：B,C,D

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Oracle RightNow CX Cloud Service 2012 Essentials 認定 1Z0-465 試験問題:

1. You customer has added a new interface and requests that you set up three navigation sets and associate them with three profiles.
You log in with your original credentials and add the navigation sets.
When you edit the profile and select the dropdown for the new navigation set you don't see the navigation sets you just added.
Why can't you see the navigation set that should be displayed?

A) You forgot to set the permission in the navigation set for the new interface.
B) The interface was not installed correctly.
C) The profile doesn't have permission to the new interface.
D) You added the navigation set in the wrong interface.

2. Your customer ships packages directly to customers using a track able shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customer's questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
-Name: Tracking ID -Data Type: Text Field -Usage: Plain Text -Default Value: Null -Size of Field: 13 -Column Name: tracking_id -Custom Field ID: 87 The URL customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id=
Of the available options, select the one that satisfies your customer's request.

A) https://widgetshippers.com/trackyourpackage?id=$icf_c&tracking_id
B) https://widgetshippers.com/trackyourpackage?id=$p_icf_87
C) https://widgetshippers.com/trackyourpackage?id=c$tracking_id
D) https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id
E) https://widgetshippers.com/trackyourpackage?:id=incidents.c$tracking_id

3. Your customer wants to measure agent performance based on feedback from their end customers.
If you end customer provides negative feedback, their incident needs to be reopened automatically. Identify three tasks to fulfill these requirements.

A) Schedule a survey to run on a daily basis.
B) Set an incident business rule to send the survey when an incident is closed.
C) Create a report of survey responses.
D) Assign score to the survey questions and set the status field based on the values of the responses.
E) Create a new queue for unhappy customers.
F) Create a broadcast survey.
G) Create a transactional survey.

4. Your customer's site consists of four business units using four different interfaces.
To avoid any configuration changes affecting other business units they have created four test environments for all system changes to be deployed and tested for each business unit before moving and changes into production.
Following the standard deployment method, how many deployments (excluding the copy between environments) must take place for the changes to be live in production, if they are customer portal changes for each of the four interfaces on each of the four environments?

A) 40
B) 34
C) 32
D) 38
E) 28
F) 36
G) 30

5. Identify the seven data types that are available as custom fields.

A) Date/Time
B) Text Area
C) Date Field
D) Text Field
E) Yes/No
F) Menu
G) Float
H) Integer
I) Multi Select Menu
J) Currency

質問と回答：

質問 # 1
正解： C

質問 # 2
正解： D

質問 # 3
正解： B、D、G

質問 # 4
正解： C

質問 # 5
正解： A、B、C、D、E、F、H、I