EXIN VERISMF 問題集

質問 1：
What fundamentally distinguishes VeriSM from traditional IT service management approaches, setting it apart as a transformative framework?
A. Does VeriSM differentiate itself by segmenting service management into discrete entities within an organization, fostering autonomous functioning of these entities?
B. Does VeriSM fundamentally redefine service management by regarding the entire organization as the service provider, with interlinked capabilities working in concert?
C. Is VeriSM unique in its ability to seamlessly incorporate and adapt to new technologies, thereby facilitating the digital transformation initiatives of IT departments?
D. Does VeriSM stand out by adopting a holistic perspective that prioritizes the big picture, foregoing the provision of granular practices tailored to specific organizational contexts?
正解：B

質問 2：
Considering the intricate nuances of organizational governance, how does the flow of governance traverse an organization, and which option provides the most comprehensive description?
A. In the context of aligning organizational goals with stakeholder perspectives, does governance traverse an organization primarily through the orchestration of annual or semi-annual gatherings of the entire workforce, where owners and stakeholders meticulously present the organization's mission, vision, and objectives, thereby inviting constructive feedback from employees?
B. Delving into the depths of governance structures, does governance flow through an organization via a meticulously crafted delegation process, commencing with owners and culminating in a governing body, which, in turn, bestows the authority for organizational capabilities, fostering the creation and support of outcomes for discerning consumers?
C. Navigating the labyrinth of performance and accountability, could governance within an organization be epitomized by the establishment of performance contracts that intertwine each employee with their respective managers, thus disseminating strategic responsibilities among all members of the workforce?
D. In the intricate tapestry of organizational planning and strategy, is the flow of governance most profoundly influenced by the meticulous crafting of a higher-level blueprint, where the articulation of a well-defined mission and vision, accompanied by the delineation of key objectives, plays an absolutely pivotal role?
正解：B

質問 3：
What role does a "Service Integrator" typically play in Service Integration and Management (SIAM)?
A. Advocating for the interests of service consumers
B. Managing the entire service management lifecycle
C. Providing service installation and deployment support
D. Offering customer service and support
正解：A

質問 4：
How does DevOps advance and enhance service management practices within an organization?
A. DevOps is exclusively for developing new products and services and does not impact existing practices.
B. DevOps shifts service management practices earlier in the development pipeline, making them more efficient.
C. DevOps serves as the foundational framework for all service management practices.
D. DevOps is newer than service management and does not contribute to its advancement.
正解：B

質問 5：
Emotional intelligence encompasses two primary competencies: personal and social. Which two specific skills are encompassed within the domain of social competence?
A. Within the purview of social competence, do the two integral skills involve actively engaging in and becoming a part of social groups while fostering effective communication within them?
B. Does the domain of social competence encompass a profound understanding of social media platforms and their potential influences on individuals or situations?
C. In the context of emotional intelligence, does social competence revolve around the adept management of social awareness and the effective orchestration of relationships within various social settings?
D. Does the domain of social competence extend to managing and curating social content, as well as employing specific social techniques for interpersonal interactions?
正解：C

質問 6：
The Shift Left approach advocates pushing solution development, delivery, and support to earlier stages in their lifecycle, aiming to achieve greater efficiencies, cost savings, and enhanced customer focus. Which of the following activities is NOT typically associated with the Shift Left approach?
A. Does it involve the automatic correction of operational issues after they have already occurred, enhancing incident resolution efficiency?
B. Is it characterized by the automatic detection of potential operational issues before they manifest, allowing for proactive mitigation?
C. Is it focused on facilitating self-service incident diagnosis, empowering users to troubleshoot and resolve issues independently?
D. Does it encompass the automatic referral of incidents to second-line support, streamlining incident management processes?
正解：D

質問 7：
What does the "Record" activity in the "Respond" stage of VeriSM primarily involve?
A. Sourcing events
B. Delivering results
C. Resolving issues
D. Capturing information
正解：D