EXIN VERISMF 問題集

質問 1：
An organization decides to leverage a Software as a Service (SaaS) solution to manage their newly deployed Internet of Things (IoT) monitoring devices. From a service management perspective, what is the most crucial consideration for the organization to keep in mind?
A. Is it imperative for the organization to recognize that a fundamental requirement for IoT devices is the assignment of unique identifiers and IP addresses to facilitate their effective management?
B. Is it reasonable for the organization to assume that no specific considerations are required, given that the IoT service is outsourced and managed externally?
C. Is it of paramount importance for the organization to ensure that the established guardrails and boundaries for the services are diligently adhered to, even in the context of SaaS solutions?
D. Should the organization place a significant emphasis on the enhanced behavior tracking capabilities provided by IoT services to support real-time marketing efforts?
正解：C

質問 2：
When it comes to cultivating a service culture within an organization, what stands out as the paramount factor to consider, and which option best encapsulates it?
A. Within the framework of continuous improvement, should the primary focus be on quantitatively measuring the service culture to pinpoint areas requiring enhancement and stimulate the generation of improvement initiatives?
B. In the pursuit of fostering a service-oriented environment, is it crucial to empower employees with the autonomy to make independent decisions, thereby instilling a sense of ownership and responsibility?
C. When nurturing a culture of service excellence, is it fundamentally essential to demonstrate to consumers the depth of their value through tangible actions rather than mere verbal affirmations or declarations?
D. In the quest for instilling a service-centric ethos, does the crux of the matter lie in diligently training both employees and managers in the intricacies of exemplary service behavior?
正解：C

質問 3：
In the VeriSM model, which element encompasses the coordination of resources, management practices, environment, and emerging technologies to create and deliver products and services?
A. Management Mesh
B. Service Integration and Management (SIAM)
C. Service Blueprint
D. Service Provider Catalog
正解：A

質問 4：
Emotional intelligence encompasses two primary competencies: personal and social. Which two specific skills are encompassed within the domain of social competence?
A. Within the purview of social competence, do the two integral skills involve actively engaging in and becoming a part of social groups while fostering effective communication within them?
B. Does the domain of social competence encompass a profound understanding of social media platforms and their potential influences on individuals or situations?
C. In the context of emotional intelligence, does social competence revolve around the adept management of social awareness and the effective orchestration of relationships within various social settings?
D. Does the domain of social competence extend to managing and curating social content, as well as employing specific social techniques for interpersonal interactions?
正解：C

質問 5：
What is a key characteristic of Robotic Process Automation (RPA) in service management processes?
A. RPA enhances the quality of products produced.
B. RPA is not suitable for service management.
C. RPA always results in workforce reduction.
D. RPA automates complex decision-making tasks.
正解：A

質問 6：
In the wake of sweeping technological advancements, profound transformations have reverberated throughout organizations; among these transformative changes, which one stands out prominently?
A. Within the boundaries of an interconnected world, could one assert that services have transcended geographical limitations, becoming inherently capable of delivery from any point to any destination?
B. As organizations adapt to the digital era, is it evident that services now navigate a more rigid and structured path of functional change, deviating from prior flexible approaches?
C. In a world characterized by dynamic shifts, does the preference for services adhering to traditional, unyielding management approaches continue to hold sway within organizations?
D. Amidst the ever-evolving landscape of service management practices, is it discernible that services are now underpinned by a foundation of stability, thus discouraging innovative technological endeavors?
正解：A

質問 7：
VeriSM introduces the innovative concept of the Management Mesh, an amalgamation of four key elements: resources, management practices, environment, and emerging technologies, designed to create and deliver products and services. In which specific element should established frameworks like ITIL or methodologies such as COBIT be seamlessly integrated?
A. Is it logically embedded within the "Management practices" element, given that these frameworks inherently guide and shape management approaches?
B. Does it belong to the "Environment" element, reflecting their contextual relevance and adaptability within the organizational ecosystem?
C. Does it find its rightful place within the "Resources" element, as these frameworks provide essential guidance and structure for resource allocation and utilization?
D. Is it most appropriately situated within the realm of "Emerging technologies," as these frameworks often adapt to and incorporate new technological advancements?
正解：A