Salesforce Salesforce-Communications-Cloud 問題集

質問 1：
Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?
A. Add an Auto Add rule to include product A with bundle B
B. Configure the cardinality Min as 1, Max 1 and default as 1
C. Configure the cardinality Min as 0, Max 1 and default as 1.
D. Add a Recommendation rule for Product A when bundle B is added
正解：C

質問 2：
United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?
A. Introduce customer data management system as a part of digital transformation to keep customer data up to date
B. Synchronize real time customer data between the two CRMs at the end of business day using batch updates.
C. Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D. Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
正解：C

質問 3：
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
A. Which of the products are inactive?
B. Can we rationalize products to a smaller number?
C. Are there customer specific offerings?
D. Which of the provided products are still actively sold?
正解：C

質問 4：
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
B. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
C. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
D. Only Migrate the assets needed when customers are trying to place MACD orders.
正解：A

質問 5：
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
A. Use CPQAppHandler Methods
B. Use Cart Based APIs
C. Use EPC APIs
D. Use Digital Commerce APIs
正解：D

質問 6：
What are the 3 keys inputs used by order management to determine the output of MACD order.
A. Fulfillment request and fulfillment request line records
B. Quote and quote line items records
C. Assets and inventory item records
D. Commercial and technical product configurations
E. Order and order item details
正解：C,D,E

質問 7：
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?
A. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
B. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
D. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
正解：A

質問 8：
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
A. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
B. Implement a callout orchestration item to execute a request on the fulfillment system for activation
C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement a milestone orchestration item to execute request on the fulfillment system for activation
正解：B