Salesforce Salesforce-Communications-Cloud 問題集

質問 1：
UC rolling out products to the market in multiple go live iterations. Top offer sold is mobile followed by TV, during discovery phase it was identified that regardless of the top offer sold. Same activity of sending out a notification email to the account.
Which two ways consultant model the orchestration to make it reusable, have the least amount of time to go live and require minimal maintenance over time?
A. Create a decomposition relationship for each product offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
B. Use product class to decompose each top offer to a CFS specific for the notification email orchestration plan with a scenario on the CFS
C. Create a product class and assign it to all top level offers, create orchestration plan with a scenario on a product
D. Create an orchestration plan and define a scenario for each top product offer
正解：B,C

質問 2：
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.
A. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
B. Create one decomposition relationship each from all commercial offerings to the same technical product
C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
D. Create one decomposition relationship each via one parent class product from all commercial offerings
正解：D

質問 3：
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.
A. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
B. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
正解：B

質問 4：
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?
A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
C. Accommodate the feature since otherwise business representative will not accept the iteration results.
D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.
正解：B

質問 5：
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?
A. The product Service sold has a recurring charge
B. The product services sold will have child features added in the future
C. The product services sold can undergo future attribute changes
D. The Product sold is a device accessory such as phone case
E. The product/service sold is high volume, one time billing event, such as a pay per view
正解：B,C

質問 6：
Universal containers (UC) is a communication using commination cloud and would like to introduce a limited- time offer of their customers. The offer will be available on UC's website through DC APIs and once claimed, will give customers a 10% discount for three months. Which options should a consultant configure to meet the requirement?
A. Promotions
B. Discount
C. Offering
D. Time Plan
正解：A,D

質問 7：
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
A. Which of the products are inactive?
B. Can we rationalize products to a smaller number?
C. Are there customer specific offerings?
D. Which of the provided products are still actively sold?
正解：C

質問 8：
ABC cloud is using communication cloud's order Management for the provision and activations of service. As part of the integration with ERP, the ERP order identifiers are required to be saved in the synchronous response in the SFI order record for the reference and troubleshooting purpose. A consultant has started their design using existing velocity process libraries. What solution should consultant propose to save ERP order identifiers back to salesforce Order record.
A. Configure GET ERP order callout task straight after the callout task that create an order in ERP. Enhance out of the box integration adaptor to process GET response from ERP and save returned ERP order identifier to SFI order record
B. Configure response data raptor bundle to process create response from ERP and save returned ERP order identifier to SFI order record
C. Enhance OOTB integration adaptor to process CREATE response from ERP and save returned ERP order identifier to SFI order record
D. Configure integration procedure in conjunction with Auto Task to perform CREATE order in ERP and process response to save return from ERP order identifiers using Load DataRaptor.
正解：B