Genesys PC-CIC-Core 問題集

質問 1：
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
A. Round-robin
B. Sequential
C. Group Ring
D. Custom
E. ACD
正解：B

質問 2：
When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.
What queue operation would you use to configure this functionality?
A. Queue menu
B. Queue audio
C. Queue repeat
D. Queue transfer
正解：A

質問 3：

There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
A. Work Week schedule
B. New Year's Day schedule
C. After Hours schedule
D. Default Schedule
E. Month End schedule
正解：D

質問 4：
When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.
What operation would you use to configure this functionality?
A. Queue parameters
B. Queue menu
C. Queue audio
D. Queue repeat
正解：C

質問 5：
You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.
What is the best way to help Matt get his Interaction Client configured correctly?
A. Select Matt's user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.
B. Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.
C. Take a trip to Minneapolis and configure Matt's Interaction Client.
D. Create a new Client Configuration template specifically for Matt and assign it to him.
正解：A

質問 6：
What statement is true regarding this user?

A. The user will not be active until the default workstation is defined.
B. The user cannot receive emails because his default workstation is not defined.
C. If this user is not logged in, he will not receive calls at his workstation because his default workstation is not defined.
D. The user must enter his IC password to log on to the interaction Client because his default workstation is not defined.
正解：B