Genesys PC-CIC-Core 問題集

質問 1：
Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
A. Use the import wizard in the Stations container to import the phones from a .csv list.
B. Manually create each phone in the Managed IP Phones container.
C. Manually create all of the phones in the Stations container.
D. Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.
正解：D

質問 2：
You are the supervisor of a contact center that uses chat, email, and phone calls to communicate with your customers. You want to improve the time required for the initial introductory chat and other common chat topics.
What would you do to improve your agents' efficiency when working with chat messages?
A. Have each agent copy and paste their initial chat message into a text file so they can access it again later.
B. Create text messages and send them to each agent so they can copy and paste them when needed.
C. Store a pre-created message as a whisper tone, for chats, that will be sent automatically to anyone communicating via chat.
D. Use Response Management libraries to create an initial chat welcome message and other chat messages and links for common questions.
正解：D

質問 3：
What is a View in Interaction Center Business Manager?
A. Views contain the system and custom workspaces.
B. Views are only used to set alerts within Interaction Center Business Manager.
C. Views are the windows that provide data, such as agent and workgroup statistics, historical reporting data, and system information.
D. Views provide a way to manipulate the configuration of agents and workgroups.
正解：C

質問 4：
If an administrator has configured ACD utilization for 'Chats' with the following criteria, what will the resulting behavior be?

A. An agent could receive up to 3 chats at once.
B. The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.
C. This is a misconfiguration of ACD calculations, and would result in no chats being distributed.
D. An agent could receive up to 2 chats at once.
正解：D

質問 5：
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
A. Assign the user account a default workstation
B. Run an instance of the messaging Client on the IC server under that user's profile
C. Assign the user account a mailbox
D. Give the user Send As permissions on the Exchange server
正解：D

質問 6：
What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?
A. Master Administrator
B. Access Control
C. Security Rights
D. Administrator Access
正解：B