Genesys PC-CIC-Core 問題集

質問 1：
What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?
A. Assign the user account a default workstation
B. Run an instance of the messaging Client on the IC server under that user's profile
C. Assign the user account a mailbox
D. Give the user Send As permissions on the Exchange server
正解：D

質問 2：
Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
A. Interaction Processor
B. People
C. Sites
D. Server
E. System
正解：B,D,E

質問 3：
Why are user objects necessary in an Interaction Center system? (Choose three.)
A. Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.
B. Interaction Center user objects can provide security settings.
C. Interaction Center user objects provide login security for the Interaction Client and remote access functions.
D. Interaction Center user objects provide access to network resources.
E. Interaction Center user objects can automatically expire after a set period of time for temporary employees
正解：A,B,C

質問 4：
The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?
A. Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.
B. All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
C. From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
D. From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
正解：C

質問 5：
As the IC administrator for your company, you have created templates for contact center agents, operators, and business users. You have assigned the client configuration templates in the appropriate places. The contact center supervisors belong to multiple roles and have multiple client configuration templates assigned to them based on those roles.
How will the client configuration templates be assigned?
A. The system will use the default client configuration for the supervisors.
B. The client configuration template that is used for the supervisors will be determined by the position of the templates in the client configuration properties.
C. The supervisors will not be assigned any client configuration template if they invent more than one.
D. The client configuration settings from all inherited client configuration templates will be merged to determine what the supervisors' interaction Clients look like.
正解：B

質問 6：

There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
A. Work Week schedule
B. New Year's Day schedule
C. After Hours schedule
D. Default Schedule
E. Month End schedule
正解：D