Salesforce OmniStudio-Consultant 問題集

質問 1：
A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers
A. Add a Done action that redirects to the support console
B. Use Conditional Views on steps for each department
C. Enable the Save for Later feature
D. Set Enable Cancel in Setup
正解：B,D

質問 2：
what can a DataRaptor Extract do?
A. Extract data from a spreadsheet
B. Create data in multiple related objects
C. Retrieve data from multiple related objects
D. Load data from external sources
正解：C

質問 3：
In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers
A. To separate the user interface from changes in thedata sources
B. To retrieve multiple data sources in a single response
C. To minimize the number of elements to be configured
D. To achieve elastic scaling
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
When a customer calls to report a product issue, agents need to check all open cases related to that product to see if there are any solutions that can resolve the customer's issue. Products that have been purchased are stored as assets, and there is a lookup relationship from case to asset that allows cases to be linked to the products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the customer's asset and the last service date of the asset?
A. DataRaptor Load
B. DataRaptor Turbo
C. DataRaptor Transform
D. DataRaptor Extract
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.
Which OmniStudio tool should the consultant use to meet this requirement?
A. OmniScripts
B. DataRaptors
C. FlexCards
D. Integration Procedures
正解：C

質問 6：
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
A. Multi-select
B. Input Block
C. Formula
D. Edit Block
E. Step
正解：B,C,D
解説: (Topexam メンバーにのみ表示されます)