BCS MBP18 問題集

質問 1：
Furlow and Hall is an interior decorating business. Specializing in high-quality handmade soft furnishings and a bestspoke design service. The business uses a small number of highly skilled craftspeople to make its products using traditional techniques.
Mrs Tieback, who sews the curtains for Furlow and Hall, is retiring later this year. Her local council has discovered that she has a workshop at her home and has informed her she is liable for business rates. This will lead to increased costs and so it is no longer economically viable for her to continue working.
Where wouldMrs Tieback be shown on an organisational model of Furlow and Hall?
A)

B)

C)

D)

A. Exhibit C
B. Exhibit B
C. Exhibit D
D. Exhibit A
正解：C

質問 2：
The product enquiry process of a company is under investigation. The current process is an follows:
1.Take customer details: Name and address of the enquirer and preferred customer payment method.
2.Confirm stock availability: Check the computer system to see if the product required are in stock.
3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.
What approach to improving business processes would bring an immediate improvement in this process?
A. Redefine the process boundary
B. Change the sequence of tasks
C. Automate the process.
D. Remove non-value adding tasks
正解：C

質問 3：
In order to identify potential improvements, a business analyst has been asked to document the current customer sales experience in a large, electrical superstore. Whilst shadowing a customer service advisor, a sale was lost because the advisor couldn't authorise a price discount for a customer, who had seen the product advertised at a lower price by a competitor. The customer advisor tried to discount the product to match the competitor's price but was unable to do so.
The customer service advisor explained that this discounting required management approval and.
unfortunately, both managers authorised to do this were on their lunch break What element of the POPII model had caused the sale to fail?
A. Process.
B. Technology
C. information.
D. People.
正解：A

質問 4：
A classic car racing club has regular race days.A business analyst has produced a series of 'to-be' business process models, showing re-designed tasks and process improvements these redesigned tasks and processes include:
- Monitor race positions The real-time display of race positions and lap times.
- Inspect cars Cars need to comply with racing regulations and experts are required to inspect cars both before and after a race
- Restrict accessto the cars and the pits needs to be restricted to selected people and these access restrictions need to be enforced
- Comply with data protectionlegislation.All proposed record management systems must comply with government regulation concerning data storage and access.
Which of these is a functional requirement of an IT solution?
A. Monitor race positions
B. Comply with data protection legislation
C. Inspect cars.
D. Restrict access.
正解：D