Genesys GE0-806 問題集

質問 1：
Where in WFM Configuration Utility do you define business hours for a contact center?
A. Activity Policies
B. Organization
C. Contract Availability
D. Contract Site Rules
E. Rotating Patterns
正解：E
解説: (Topexam メンバーにのみ表示されます)

質問 2：
When does WFM web place a trade "in review"?
A. The agent schedules have different trade rules
B. The agent schedules have the same trade rules
C. Either agent is trading days off for working days
D. Either agent has a scheduled exception with the delete rule enabled
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 3：
In the WFM Web Supervisor, what must be used to accommodate building schedules for longer than 6 weeks?
A. One cannot build schedules greater than 6 weeks in length
B. Set the end date to the date you desire that is 6 weeks or higher from the start date
C. In One WFM Server application object, set the option "Schedule Duration" to a value greater than 6
D. Set the extended end date to a date you desire that is 6 weeks or higher from the start date
正解：C

質問 4：
Breaks and_____________ are created together?
A. Activities
B. Contracts
C. Shifts
D. Site/Team
正解：C

質問 5：
What is the relations between Agents and contracts?
A. Contracts determine the types of calls that can be routed to an Agent
B. Only one Contract can be assigned to an Agent at a time
C. Agents are automatically assigned a Termination Date if they do not have a Contract
D. Agents only need a Contract if they are Multi-Skilled
正解：C

質問 6：
At what point can an Agent see his own schedule through WFM web Agent?
A. Once the forecast is published and the Agent runs the Scheduler
B. Once the schedule is published
C. Once the configuration, policy and Calendar are configured
D. Once the Supervisor runs the scheduler
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 7：
What does "in Review" signify when performing Agent trading?
A. The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.
B. This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.
C. The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.
D. Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.
正解：A

質問 8：
Which statement is correct?
A. A site in WFM always corresponds to a Switch in Genesys Administrator.
B. A site is always apart of Business Unit.
正解：A