Salesforce Certified-Business-Analyst 問題集

質問 1：
The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?
A. Limit effort to contact the unresponsive SMEs.
B. Escalate the concern to the SMEs' manager.
C. Put extra effort into following up with the SMEs.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
A. They are dependent on related acceptance criteria and overlap with other use cases.
B. They contain substantial details and focus on technical elements.
C. They can be easily prioritized and are small enough to estimate accurately.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
A. Schedule deployment.
B. Gather business requirements.
C. Identify power users.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Which method should a business analyst use to show current state business flows in Salesforce?
A. Entity Relationship Diagramming
B. Universal Process Notation
C. Storyboarding
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?
A. Business Requirements Document
B. Solution Architecture Diagram
C. Salesforce Solution Kits
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
After completing requirements gathering session for a Sales Cloud implementation, the business analyst (BA) has started to write user stories. During an internal user story grooming session, the project manager decided that each user story must:
* Be assigned a level of effort
* Be demonstrated to the stakeholder
* Have documented deployment steps
Where should the DA capture these requirements?
A. Definition of done
B. Acceptance criteria
C. Assumptions
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).
How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?
A. CK will be better able to prioritize across teams and streamline processes.
B. CK will develop a process to gather feedback from end users regularly.
C. CK will get insights to current business processes.
正解：A

質問 8：
Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.
What should the BA do next?
A. Proceed with the sales team's project as planned.
B. Include the operations team during discovery.
C. Start project work for the operations team.
正解：B

質問 9：
Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
A. Ask the support manager to wait until the idea is released.
B. Ask the Salesforce Account Executive to release the idea early.
C. Ask the development team to build a custom solution based on the idea.
正解：A
解説: (Topexam メンバーにのみ表示されます)