Salesforce Certified-Business-Analyst 問題集

質問 1：
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
A. Work with the solution architect to perform unit testing in a sandbox.
B. Work with the quality assurance (QA) team to perform UAT in a sandbox.
C. Work with subject matter experts to perform UAT in a sandbox.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
A. Complex processes can be documented with 20 or more activity boxes.
B. A single activity box can answer Who, What, When, Why, and How.
C. Key parts of a process can be easily identified by using different shapes.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 3：
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
A. Object models
B. Current state analysis
C. Use cases
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
The North American (NA) sales team wants to add a set of new fields and delete several fields from the Account object. During requirements gathering, the business analyst (BA) discovers the fields are actively being used by the EMEA team.
Which step should the BA take next?
A. Focus on the NA team's requirements.
B. Start another project to address the EMEA team's requirements.
C. Refine the requirements to accommodate, both teams.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers recently kicked off a project to build an Experience Cloud solution for partners. Partners need to upload their monthly sales reports to this account portal.
Which option should the business analyst use as the functional requirement specification?
A. The portal should allow for partners to upload monthly sales reports.
B. The portal should allow for partners to access monthly sales reports.
C. Partners need to submit monthly sales reports.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
A. Change the user story to the sales manager persona.
B. Replace the specific feature with a goal.
C. Add a quantifiable reason why the feature is needed.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?
A. Ask the development team to investigate and document all affected components before the story can be written.
B. Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
C. Write the user story without making any assumptions about how it will be implemented or which components are affected.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 8：
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?
A. Asking stakeholders to complete a questionnaire
B. Using live workshops to map out the sales process
C. Conducting individual interviews with stakeholders
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 9：
A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?
A. Each BA should use a shared system that has version control.
B. Each BA should use their own separate documentation.
C. Each BA should enter their business needs in a shared spreadsheet,
正解：A
解説: (Topexam メンバーにのみ表示されます)