Salesforce Certified-Business-Analyst 問題集

質問 1：
Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
A. Login Link
B. Single Sign-On
C. Email Proof
D. 2 FA
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Northern Trail Outfitters (NTO) has moved its inventory systems to Salesforce to track the clothing it manufactures and sells. As a part of this project, NTO wants to implement several features which will also improve how its inventory is restocked. In order to manage the discovery phase of the project, the project team plans to hire a business analyst (8A).
What should a BA do to be successful during the first phase of the project?
A. Architect a solution, configure a sandbox, and build a proof of concept.
B. Elicit requirements, build automation, and deploy a solution,
C. Elicit requirements, create flows and process diagrams, and understand business analytics.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"
A. Where
B. Why
C. Assumption
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers is in the planning phase of a Salesforce project that will transform its retail locations.
The implementation team has had a difficult time determining the priorities and requirements of previous projects from people who would be directly impacted by the solution under consideration.
Which type of analysis should the business analyst recommend to ensure the implementation team avoids this challenge on the current project?
A. Enterprise analysis
B. Persona analysis
C. Stakeholder analysis
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
A. Very detailed-It should be prescriptive for new users following an unfamiliar process.
B. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
C. Simple-A high-level overview of the process is sufficient to show a new user experience.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?
A. The acceptance criteria of the user story
B. The definition of done of the user story
C. The who, what, and why of the user story
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 7：
A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?
A. A polished, proven solution
B. A first pass, simple sketch of an idea
C. A model of a final proposed product
正解：B

質問 8：
A lead business analyst (BA) for a Service Cloud implementation at Universal Containers has a strict deadline.
Both the client's execute team and the project manager are eager to complete the discovery phase of the project and begin developer.
What are the key activities that the BA must complete prior to beginning development?
A. Eliciting requirements, writing user stories, implementing solutions, Testing solutions
B. Eliciting requirements, analyzing requirements, facilitating solutions, implementing solutions
C. Eliciting requirements, documenting requirements, analyzing information, facilitating solutions
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 9：
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
* Custom apps
* Active Salesforce Sites
* Active flows
* Custom tabs
* Visualforce pages
A Which path should the BA take to find this information?
A. Conduct stakeholder interviews.
B. Review configuration settings.
C. Read business process documentation
正解：B
解説: (Topexam メンバーにのみ表示されます)