Salesforce CRT-251 問題集

質問 1：
Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.
What should the consultant recommend to support the new sales team and management?
A. Create validation Rules on the Opportunity Stage field.
B. Create a Path on the Opportunity object.
C. Create a flow paired to each of the Opportunity stages.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Access to Opportunities at Cloud Kicks should be restricted.
Sales users should only have access to two categories of Opportunities:
* Opportunities they own
* Opportunities that are tied to accounts they own
Which action should a consultant take to meet the requirement?
A. Set Opportunity access on the role to View All Opportunities associated with the owner's accounts.
B. Set organization-wide defaults for Accounts and Opportunities to Private.
C. Set organization-wide defaults for Accounts and Opportunities to Public Read- Only.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Cloud Kicks (CK) has an external enterprise resource planning (ERP) system that stores product order information.
CK wants to view those orders as a related list on the Account record in real time.
Which best practice should the consultant recommend?
A. Implement Salesforce Connect and an external object to get real-time product order information. Add the external object as a related list on the Account.
B. Create a Lightning component, Get the real-time product order Information from the ERP system using a REST integration. Add the component to the account page.
C. Create a custom product order information object. Run a nightly batch job to get details from the ERP system. Add the custom object as a related list on the Account.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?
A. Edit the Product record and uncheck the Active field.
B. Archive the Product and each related Price Book entry.
C. Create a flow to delete the Product from the Price Book.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records.
What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?
A. Create a junction object to link Accounts and Contacts.
B. Designate a default account as the Contact's primary account.
C. Add account relationships from the Contact record.
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Some of the large accounts at Northern Trail Outfitters have many contacts. Sales reps want to see how these contacts relate to each other and understand the reporting structure.
Which feature should the consultant recommend to meet this requirement?
A. Contact Roles
B. Contacts to Multiple Accounts
C. Contact Hierarchy
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 7：
A consultant has conducted discovery sessions with Cloud Kicks stakeholders and is ready to begin gathering use cases for deal processes.
Which group should provide content for the use cases?
A. Finance team
B. Leadership team
C. Business development team
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.
What should the consultant recommend to fill in the missing franchises?
A. Implement a data enrichment package from AppExchange.
B. Utilize Sales Engagement to add an External ID to the data.
C. Download the Data Quality Analysis Dashboard from AppExchange.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 9：
The Sales Cloud implementation at Cloud Kicks (CK) is now live.
End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.
What should the consultant do?
A. Recommend that the admin attend Salesforce instructor-led training.
B. Suggest that CK purchase a support agreement.
C. Conduct a knowledge transfer with the admin.
正解：C
解説: (Topexam メンバーにのみ表示されます)