IBM C9550-275 問題集

質問 1：
The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?
A. A Failures Mode Effect Analysis (FMEA) Matrix
B. A Root Cause Analysis Matrix
C. A Prioritization Matrix
D. A Business Value Add Analysis Matrix
正解：C

質問 2：
A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.
In the event of a damage to a building, the facilities manager must take the following actions.
- If the damage is caused by fire, the facilities manager must immediately call the fire service. - If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service. - If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately. - The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?

A. Exhibit C
B. Exhibit B
C. Exhibit D
D. Exhibit A
正解：A

質問 3：
A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?
A. 1. Complete Playback 1 retrospective notes
2.Identify Key Performance Indicators (KPIs)
3.Develop coaches from the future process
4.Calculate user story points
B. 1. Identify system integrations
2.Run Process Optimizer Reports
3.Identify business pain points
4.Calculate user story points
C. 1. Establish critical success factors
2.Complete Playback 1 retrospective notes
3.Develop coaches from the future process
4.Calculate Return on Investment
D. 1. Establish critical success factors
2.Identify Key Performance Indicators (KPIs)
3.Identify business pain points
4.Calculate Return on Investment
正解：D

質問 4：
A security company provides background checks on individuals as a service. Based on various criteria, a customer's request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Requests with a high priority need to be addressed within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. How should the BPM analyst define the measurements to meet these requirements?
A. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
B. Calculate the rate of background check passes per day per priority to determine the service level agreement.
C. Count the number of background check failures for each priority and calculate the difference from the service level agreement.
D. Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to the times.
正解：A

質問 5：
A company needs to improve their hiring process using Business Process Management Software (BPMS). The BPM analyst has completed the current state process discovery and analysis by involving the business subject matter expert (SME) and is ready to define the future state process map. The BPM analyst anticipates many system integrations in the future state process. Who should the BPM analyst involve during the definition of the future state process?
A. 1. Process Owner
2.Business subject matter experts
3.BPMS Lead Developer
4.Client's IT representative
B. 1. Process Owner
2.Business subject matter experts
3.BPMS Lead Developer
4.Project Manager
C. 1. Process Owner
2.Quality Assurance
3.BPMS Lead Developer
4.Client's IT representative
D. 1. Project Manager
2.Business subject matter experts
3.BPMS Lead Developer
4.Client's IT representative
正解：A