IBM C2180-275 問題集

質問 1：
The Human Resource (HR) Department wants to improve 4 of their processes using Business Process Management Software (BPMS).
The 4 processes are:
1.Recruitment
2.New Hire Orientation
3.Benefits Enrollment
4.Performance Evaluation.
The Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.

The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate Based on the Exhibit, which process should the BPM analyst recommend?
A. New Hire Orientation
B. Performance Evaluation
C. Recruitment
D. Benefits Enrollment
正解：A

質問 2：
A BPM analyst is creating a process model for requesting a renovation permit. The BPM analyst is using the following description of the first activity: "One of our municipal office clerks receives a paper permit application from the local resident, an applicant. The clerk first looks up the resident's name and address in our system, then enters the information from the paper application into the system, and assigns a temporary permit number to the application. When the application entry is complete, the clerk sends it to a manager to assign it to an adjudicator." Which name should the BPM analyst use for the first task that accurately describes the activity and follows recommended naming conventions?
A. Lookup name, create application, assign number, and send it to the manager
B. Clerk Receive and Enter Application
C. Application Entry
D. Create Application
正解：D

質問 3：
A BPM analyst is working with a facilities manager to map out a process that lists the responsibilities of the facilities manager.
In the event of a damage to a building, the facilities manager must take the following actions.
- If the damage is caused by fire, the facilities manager must immediately call the fire service. - If there is anyone injured, the facilities manager must immediately call the nearby hospital ambulance service. - If the damage is greater than $5000, the facilities manager must notify the insurance agent immediately. - The facilities manager must always submit a damage report to the building manager within 1 week of the incident. How should the BPM analyst model this process?

A. Exhibit C
B. Exhibit B
C. Exhibit D
D. Exhibit A
正解：A

質問 4：
A BPM analyst is reviewing the playback types. What is the first playback that identifies participant roles?
A. Playback 0
B. Playback 2
C. Playback 3
D. Playback 1
正解：A

質問 5：
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. What are the business levers the BPM analyst should focus on?
A. Process, Data, Organization and People
B. Policy, Data, Organization and People
C. Process, Technology, Organization and People
D. Policy, Technology, Organization and People
正解：C