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Salesforce B2C-Solution-Architect 問題集

試験コード：B2C-Solution-Architect

試験名称：Salesforce Certified B2C Solution Architect

最近更新時間：2025-01-20

問題と解答：全154問

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質問 1：
A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.
The company wants all changes in Salesforce data-including creation, updates, deletion, and undeletion of a record-to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.
Which option is the most appropriate integration mechanism for this scenario?
A. Apex Trigger Callout
B. Triggered Send Definition
C. Change Data Capture
D. Outbound Messages
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Northern Trail Outfitters (NTO) hosts a customer care portal using Service Cloud. The portal uses Marketing Cloud for customer interaction for a number of use cases, including customer sign-up and updates on togged cases. NTO has decided that the connectors provided by Salesforce are not flexible enough for their needs, so they would like to explore a programmatic approach for doing so.
Which two considerations should a Solution Architect point out to NTO as it moves forward to integrate the Service Cloud portal with Marketing Cloud for customer interaction? Choose 2 answers
A. The Marketing REST API uses XML request and response bodies and resource endpoints to support multi-channel use.
B. NTO can use Marketing Cloud REST API for integrating with Service Cloud.
C. The Marketing REST API calls are asynchronous, with timeout values of 120 for non-tracking operations and 300 seconds for tracking and data retrieve operations.
D. NTO can use Marketing Cloud SOAP API for integrating with Service Cloud.
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org. Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?
A. Use Salesforce Connect/External Objects (with custom Apex adapters)
B. Use Platform Events to sync Invoice record changes
C. Build a custom solution to view the ERP Invoice records in Salesforce
D. Use Change Data Capture to sync Invoice records
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers is currently using B2C Commerce and Service Cloud for its commerce and service needs. A new CMO has recently Joined and has asked why there is such a strong disconnect between all their marketing systems and their commerce tool. They do not want to force a new marketing too* on all the business units but they do want all of them integrated, with commerce underlying all.
Which recommendation can a Solution Architect make that will work with their existing technology investments'
A. Recommend Marketing Cloud to integrate with their existing marketing tools and provide a single view into commerce with the B2C Commerce APIs
B. Recommend CDP to integrate with their existing marketing tools and create individual profiles into commerce with the Commerce COP Connector
C. Recommend CRM Analytics to integrate with their existing marketing data sources and create a single view of the customer with the B2C Commerce Connector
D. Recommend CDP to replace their existing marketing tools and maintain a single view into commerce with the Commerce CDP Connector
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?
A. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
B. Service Cloud creates a customer ID and an additional ID to be used as the primary record.
C. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
D. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 6：
A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers
A. Ability to de-duplicate and create a single customer identity.
B. Ability to have a customer leave a journey when they have an escalated case.
C. Ability to create a B2C storefront using Digital Experiences.
D. Ability to allow the agent to see purchase history to support case management
正解：B,D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?
A. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.
B. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
C. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
D. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 8：
A company wants to use the Satesforce Platform to enable personalized l-l marketing, an online ordering platform, and a customer-centric support solution for their service agents. The goal of the company is to provide an end-to-end customer centric and personalized experience.
What is an example artifact that can be used to ensure the company understands the systems involved in the solution'
A. Journey map
B. Reference architecture
C. Storefront wireframes
D. Product backlog
正解：B
解説: (Topexam メンバーにのみ表示されます)

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Salesforce B2C-Solution-Architect 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Data Models and Management: The focus here is on articulating Commerce object relationships, integrating systems for prioritized business objectives, and employing Salesforce privacy management features. Solution architects also gain the expertise to extend standard data models for high-volume processing, navigate system limitations, and implement best practices for data migration strategies using Salesforce tools.

トピック

出題範囲

トピック 1

Data Models and Management: The focus here is on articulating Commerce object relationships, integrating systems for prioritized business objectives, and employing Salesforce privacy management features. Solution architects also gain the expertise to extend standard data models for high-volume processing, navigate system limitations, and implement best practices for data migration strategies using Salesforce tools.

参照：https://trailhead.salesforce.com/help?article=Salesforce-Certified-B2C-Solution-Architect-Exam-Guide

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