Salesforce B2C-Solution-Architect 問題集

質問 1：
A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?
A. Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.
B. Service Cloud creates a customer ID and an additional ID to be used as the primary record.
C. B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.
D. A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant's security standards.
Which solution is appropriate?
A. Transparent Data Encryption
B. Shield Platform Encryption
C. Tokenized Sending
D. Field Level Encryption
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
A customer has been using Marketing Cioud with their existing (non-Salesforce) ecommerce site for more than 3 years and is now implementing Service Cloud to help improve the quality of support given to their customers. While Service Cloud will be integrated with the ecommerce site and they want to use many Marketing Cloud Connect features, the customer is insisting on continuing to use the existing integration between the ecommerce site and Marketing Cloud until they move to Salesforce B2C Commerce (planned for the coming 2 years).
Which two concerns should the Solution Architect raise with the customer considering the approach they want to take?
Choose 2 answers
A. Journey Builder will need to be used to update the Contact Key directly in Marketing Cloud to ensure the existing ecommerce site integration can continue to be used.
B. Additional Matching rules will need to be implemented in Service Cloud to ensure identities are merged before messaging in Marketing Cloud.
C. Email tracking for messages sent from the ecommerce site will not be replicated via Marketing Cloud Connect and therefore will not be visible to the Service Agents.
D. Contacts may be duplicated in Marketing Cloud during the transition phase, and additional work may be required to merge identities at a later date.
正解：C,D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers
A. Customer 360 Data Manager
B. Duplicate Matching Rules
C. Lightning Data Services
D. Third-party application or AppExchange tool
正解：A,B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?
A. Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.
B. Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.
C. Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.
D. Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
An organization has a product catalog containing 500,000 unique SKUs and a total customer base of approximately 3 million customers, of which 250,000 are active in a given month. In order to better understand shopper behavior and build customer marketing journeys tailored to customer personas. the organization wants to track each product view event per customer and SKU across its commerce storefront.
Which integration and data storage architecture should a Solution Architect recommend to support this goal?
A. Store as B2C Commerce custom objects and, using jobs, transfer the data to Marketing Cloud on an hourly basis.
B. Store in a Marketing Cloud Data Extension, and use the Marketing Cloud APIs to update from B2C Commerce when a product is viewed on the storefront.
C. Store as records in Salesforce Platform custom objects, and use the Salesforce APIs to update from B2C Commerce and Marketing Cloud when a product is viewed on the storefront.
D. Leverage collect.js on the B2C Commerce storefront to track product page views which can be segmented in journeys using decision splits.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 7：
Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?
A. Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact
B. Check the field-level security for nationalParks is set to read only
C. Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
D. Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 8：
Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers
A. Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
B. Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
C. Set up DevOps processes and environments in preparation for the discovery workshops.
D. Design the solution and hand it off to the delivery team to start to build and test it.
正解：A,B
解説: (Topexam メンバーにのみ表示されます)