Salesforce B2B-Solution-Architect 問題集

質問 1：
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers
A. Identify the high-level workload capacity and planning of the IT and Legal teams.
B. Explain how the program contributes to the business's goals.
C. Prioritize the transformation of activities related to customers' interactions.
D. Prioritize the transformation of activities involving the least development.
E. Create project plans for each of the projects that will be on the roadmap.
正解：A,B,C
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.
Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?
A. Provide access to B2B Commerce data within the Service Console so they can see the cart.
B. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.
C. Implement an embedded web view of B2B Commerce within the Service Console.
D. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?
A. Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
B. Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
D. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to havevisibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?
A. Give Commerce Cloud license to the Field Service team to view Order and OrderItem data.
B. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
C. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
D. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
C. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
D. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers
A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
B. Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
C. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
D. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
正解：B,D
解説: (Topexam メンバーにのみ表示されます)