APMG-International AgilePM-Practitioner 問題集

質問 1：
Once the change of priority has been approved, who is then responsible for including the requirement for a secondary exit from the upstairs of the building to the Timebox Plan for Timebox B?
A. Marketing Director, in the role of Business Visionary.
B. Architecture Angels' Senior Management Team.
C. Team Leader.
D. Project Manager and Architect, in the role of Technical Co-ordinator.
正解：C

質問 2：
As time goes by, there is an increase in Customer Services staff asking questions about how their skills development will be supported under the new structure and how they will influence decisions about the projects they will be assigned to work on.
Which is the MOST appropriate response from the Customer Service Director?
A. Define the approach and governance for the Customer Services projects.
B. Prepare presentations to all staff outlining the targets for the new structure.
C. Ask for the communications from the change teams to include the questions.
D. Support line leadership roles on how to include those asking the questions.
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 3：
The Change Manager is discussing the relocation of the Selco staff to the UniCo office with the Operations Director. They are using the SCARF framework of people's social experience to guide management actions. Answer the following questions about the use of David Rock's SCARF framework to increase the motivation for change.
Some of the employees of UniCo are unhappy that they have been given no choice in losing additional leisure space to accommodate the transferred Selco employees. The Change Manager has arranged for affected members to meet with the Selco employees at a social lunch.
Is this an appropriate approach to reward the brain in the need for 'autonomy,' and why?
A. No, because 'autonomy' is best rewarded by establishing clear change expectations.
B. Yes, because inviting colleagues to interact will make staff feel less powerless.
C. No, because encouraging social interactions rewards the brain's need for 'relatedness.'
D. Yes, because 'autonomy' is best rewarded by listening and supporting affected staff.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 4：
Answer the following question about the agile change practices that are being used by the Change Manager.
Column 1 lists statements made by the change team. For each statement in Column 1, select from Column 2 the relevant agile change practice being used.
Each selection from Column 2 can be used once, more than once or not at all.
Column 1
* A new company logo, which
maintains features of the
existing UniCo logo, but also
represents expertise in
innovative solutions and mobile
applications, is needed as a
high priority for the rebranding
of UniCo.
* Next time we work with the
Sales Team we will need to
schedule the fast-track training
of the Sales staff more carefully
as taking a member of staff
away from the sales work
caused operational issues.
3. Gaining access rights to make
amendments to UniCo's new
finance system is currently
causing issues and holding up
the updates to enable the
system to work with the new
processes.
* The company procedures for
delivering large-scale computer
systems will need to be revised
to reflect the new processes for
mobile applications, taking an
estimated 60 days of effort.


正解：

Explanation:
Column 1 & Matches from Column 2
* A new company logo, which maintains features of the existing UniCo logo, but also represents expertise in innovative solutions and mobile applications, is needed as a high priority for the rebranding of UniCo.Answer: C (Change Backlog)Explanation:
* This represents a prioritized task to meet a strategic goal (rebranding). Such items are typically tracked and managed in a Change Backlog in Agile practices, enabling the team to prioritize and focus on delivering value.
* Next time we work with the Sales Team, we will need to schedule the fast-track training of the Sales staff more carefully, as taking a member of staff away from the sales work caused operational issues.Answer: B (Retrospectives)Explanation:
* The statement reflects a learning from past actions to improve future efforts, which is the essence of a Retrospective in Agile. Retrospectives are designed to reflect on what went well, what didn't, and what can be improved.
* Gaining access rights to make amendments to UniCo's new finance system is currently causing issues and holding up the updates to enable the system to work with the new processes.Answer: A (Stand-Ups)Explanation:
* This statement describes a blocker or impediment being identified. Stand-Ups are daily meetings where team members discuss progress, share updates, and raise blockers for resolution.
* The company procedures for delivering large-scale computer systems will need to be revised to reflect the new processes for mobile applications, taking an estimated 60 days of effort.Answer: C (Change Backlog)Explanation:
* Revising procedures is a substantial task that needs to be prioritized and tracked. This is managed through the Change Backlog, where such larger initiatives are broken into smaller deliverables and scheduled appropriately.
Final Answer Table
Column 1 (Statement)
Column 2 (Answer)
1.
C (Change Backlog)
2.
B (Retrospectives)
3.
A (Stand-Ups)
4.
C (Change Backlog)
Explanation Based on Agile Practices
* Change Backlog: Used to manage prioritized tasks and ensure alignment with business goals.
* Retrospectives: Provide a mechanism for teams to reflect on their work and identify improvements.
* Stand-Ups: Help highlight blockers and ensure continuous progress in iterative cycles.

質問 5：
The Change Manager has read Goleman's articles on the Hay-McBer six dimension model of organization climate. This gives leaders practical ways that leadership style can improve organizational culture and performance as measured by staff surveys.
Answer the following question about recommendations a change manager could make to the CEO applying these six dimensions to improve climate across the organization.
Column 1 is a list of recommendations the Change Manager has made to the CEO seeking to initiate or support a change in the organizational culture. For each recommendation in Column 1, select from Column 2 the 'dimension' in organizational climate MOST likely to improve as a result. Each selection from Column 2 can be used once, more than once or not at all.


正解：

Explanation:
A screenshot of a computer Description automatically generated

The Hay-McBer six dimensions of organizational climate provide a framework for analyzing and improving work environments. The six dimensions are:
* Clarity: Employees understand their roles, goals, and the direction of the organization.
* Responsibility: Employees feel empowered to make decisions and take ownership of their work.
* Standards: There is a focus on high-performance expectations.
* Rewards: Contributions are recognized and rewarded.
* Flexibility: Employees feel that the organization is adaptable and open to new ideas.
* Commitment: Employees feel a strong sense of belonging and loyalty to the organization.
1. Joint Meetings to Discuss UniCo's Strategic Focus (Clarity)
* Reason: These meetings aim to communicate the organization's strategic direction, providing employees with a clear understanding of goals and expectations.
* This directly improves clarity, as employees gain insight into the company's vision and how their roles align with it.
2. Internal Marketing Campaign on New Contract (Rewards)
* Reason: Highlighting the success of the new contract through an internal campaign boosts employee pride and morale. This is a form of recognition, aligning with the rewards dimension.
* Employees feel their contributions are acknowledged and celebrated, motivating further engagement.
3. Shared Leadership Workshops for Decision-Making (Responsibility)
* Reason: Empowering staff by delegating decision-making responsibilities enhances their sense of ownership and accountability.
* This supports the responsibility dimension, as it shifts decision-making closer to those executing the work, increasing engagement and confidence.
4. Engaging Staff to Define Service Levels (Flexibility)
* Reason: Involving staff in shaping service levels fosters adaptability and innovation. This shows the organization values employee input, improving flexibility by encouraging open-mindedness and collaboration.
Summary of Dimensions Applied
The recommendations align with specific dimensions to address identified gaps in organizational climate, improving overall engagement and performance:
* Clarity: Joint meetings to communicate strategy.
* Rewards: Internal campaigns celebrating achievements.
* Responsibility: Delegating decision-making through leadership workshops.
* Flexibility: Involving staff in defining processes.

質問 6：
Which 2 actions demonstrate empathy?
A. Allow people to think independently and plan for themselves how this Change Programme could be incorporated.
B. Reschedule plans to allow extra time for those IT support staff who are finding it difficult to try out the new processes.
C. Provide statistical data on the general trends in the mobile application industry to help people rationalize why this change is necessary.
D. Encourage the CEO to discuss their previous concerns about the new company direction with staff who feel uncertain.
E. Hold a weekly progress meeting with key UniCo and Selco staff dedicated to the delivery of the new contract.
正解：B,D
解説: (Topexam メンバーにのみ表示されます)