Salesforce ARC-801 問題集

質問 1：
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers
A. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.
B. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.
C. Migrate all complaint records m the Case object to provide a 360-degree customer view.
D. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.
E. Migrate archived data to Heroku and active and semi-active data to Salesforce.
正解：A,D,E
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?
A. A Reference Architecture Diagram complete with system of record notation
B. A future state roadmap detailing all of the implementation phases
C. A MuleSoft Application Document complete with integration patterns
D. A Salesforce ERD Document complete withfield definitions
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 3：
AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.
Which two options should AC Computers consider to support both implementation workstreams?
Choose 2 answers
A. Use scratch orgs and continuous deployment tools to merge the workstream builds.
B. Use a version control system and CLI-based deployment tools to merge the workstream builds.
C. Use multiple development sandboxes and merge the workstream builds using change sets.
D. Use package-based deployments and scratch orgs to merge the workstream builds.
正解：A,B

質問 4：
Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend tomitigate concerns about custom processes on any single object?
A. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
B. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builderso that the actual operations run in flows.
C. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.
D. Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.
正解：C
解説: (Topexam メンバーにのみ表示されます)

質問 5：
A Solution Architect has been hired to help design and implement a quoting solution for AC Computers on Salesforce to support omni-channel selling. During discovery with the client, the Solution Architect learns AC Computers currently uses spreadsheets to manage its pricing and product catalog, which includes thousands of SKUs with a variety of attributes that determine pricing. The current quoting process is long and tedious because it requires a sales representative to find individual products and manually input that information into Salesforce.
The Sales team complains that they are spending too much time searching for the right product and Product Management is spending too much time trying to manage SKUs. AC Computers wants to move away from manual quoting processes and toward simplifying its product catalog.
Which recommendation should the Solution Architect make given the business requirements?
A. Create Products and Price Books m Salesforce for the current product catalog to streamline futurepricing and product catalog management; implement Salesforce Order Management and special pricing.
B. Create Products and Price Books in Salesforce for the current product catalog to streamline future pricing and product catalog management; implementSalesforce CPQ product catalog and guided selling.
C. Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce CPQ product catalog and guided selling.
D. Work alongside client stakeholders to perform a SKU optimisation; implement Salesforce Order Management and special pricing.
正解：C
解説: (Topexam メンバーにのみ表示されます)