Salesforce ADX-201 問題集

質問 1：
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
A. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority.Select the appropriate email template for each rule entry.
B. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
C. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
D. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
正解：A
解説: (Topexam メンバーにのみ表示されます)

質問 2：
Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.
Which two steps should the administrator configure to meet this requirement?
Choose 2 answers
A. Add a custom master-detail field for shoe designs on the Product object,
B. Configure a custom lookup field for shoe designs on the Product object.
C. Create a custom object for shoe designs.
D. Use the standard object for designs.
正解：B,C
解説: (Topexam メンバーにのみ表示されます)

質問 3：
Which two capabilities are considerations when marking a field as required in Object Manager?
Choose 2 answers
A. The field is not required to save records via the API on that object.
B. The field is optional when saving records via web-to-lead and web-to-case
C. The field is added to every page layout on that object.
D. The field is universally required to save a record on that object.
正解：A,D
解説: (Topexam メンバーにのみ表示されます)

質問 4：
The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.
What case management tools need to be utilized for this requirement?
A. Auto-response rules, Queues, Escalation Rules
B. Auto-response rules, Queues, Macros
C. Auto-response rules, Entitlements, Escalation Rules
D. Auto-response rules, Macros, Entitlements
正解：B
解説: (Topexam メンバーにのみ表示されます)

質問 5：
Sales and Customer Care at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
A. Search Layout Editor
B. Compact Layout Editor
C. Related Lookup Filters
D. Page Layout editor
正解：D
解説: (Topexam メンバーにのみ表示されます)

質問 6：
Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards.
What could be Causing reps to have inappropriate access to data on dashboards?
A. Public Dashboards.
B. Dynamic Dashboards
C. Dashboard Subscriptions
D. Dashboard Filters
正解：B
解説: (Topexam メンバーにのみ表示されます)