Avaya 6211 問題集

質問 1：
A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?
A. Agent Settings
B. Skillset Settings
C. Server Settings
D. General Settings
正解：A

質問 2：
Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?

A. Launch the screenpop externally on the user's browser
B. Launch the screenpop internally in the initial screen of the Agent Desktop
C. Launch the screenpop internally in the tab of the Agent Desktop
D. Launch the screenpop externally in the agent's Conferencing software
正解：C

質問 3：
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
A. the Inbound Message Handler
B. the Outbound Message Handler
C. the Outbound Campaign Management Tool
D. the Rules Engine
正解：B

質問 4：
Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?
A. To record the state of an outbound call
B. To end the outbound call
C. To record the dialing of an outbound call
D. To answer an outbound call
正解：A

質問 5：
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
A. POM Template
B. Blending Template
C. Skillset Template
D. Agent Template
正解：B

質問 6：
When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?
A. ADMIN
B. CCMS
C. CCMA
D. Offline
正解：D

質問 7：
Refer to the exhibit.

You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
A. Launch the screen pop Internally in the initial screen of the Agent Desktop
B. Launch the screen pop Internally in the tab of the Agent Desktop
C. Launch the screen pop extemally on the use's browser
D. Launch the screen pop externally in the agent's Conferencing software
正解：C

質問 8：
Which service contains the InboundMessage Handler (IMH) component?
A. Contact Center Multimedia (CCMM) Campaign Scheduler Service
B. Contact Center Multimedia (CCMM) License Service
C. Contact Center Multimedia (CCMM) Starter Service
D. Contact Center Multimedia (CCMM) E-mail Manager Service
正解：D