Avaya 3303 問題集

質問 1：
Which three tasks must be completed for the installation of the server operating system software? (Choose three.)
A. Install Avaya Proactive Contact software
B. Set the hardware type.
C. Verify the server specifications and software media.
D. Configure the network information.
E. Set the date and time.
正解：B,C,E

質問 2：
What manages users on an Avaya Proactive Contact (APC. pod configuration?
A. Active Directory
B. Enterprise Lightweight Directory Access Protocol (LDAP)
C. High Availability LDAP
D. Linux Shadow files
正解：C

質問 3：
A system supervisor wants to schedule an Analyst Job Performance report to be run at 10:00 PM every evening, after dialing is finished.
Which steps should be performed to do this?
A. Call support to have the cron file revised.
B. Open Editor, then click on Scheduler.
C. Open Analyst, then click on Scheduler.
D. Click on the Start menu, then click on Control Panel, then click on Scheduled Tasks.
E. Open Analyst, then click on PC Analysis.
正解：B

質問 4：
A business requires a hard-dialer solution with 300 agents, 600 lines and the capability to have total messages recorded up to 60 minutes in length.
What will be the requirements for the Large Port Voice Card 2 (LPVC2)?
A. two LPVC2 cards with 16 MB on-board memory
B. two LPVC2 cards with 32 MB on-board memory
C. one LPVC2 card with 16 MB on-board memory
D. one LPVC2 card with 32 MB on-board memory
正解：A

質問 5：
What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)
A. The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
B. The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
C. When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.
D. when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
E. When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
正解：B,E

質問 6：
A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)
A. The agents did not get the email describing the new completion code and the conditions for Itsuse.
B. Monitor is not working properly. There should be at least a few calls with the new completion code.
C. The system supervisor forgot to add the new completion code to the agent keys file associated with the job.
D. The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.
E. The Proactive Contact Agent application has not been updated to use the new completion code.
正解：C,D

質問 7：
What does the Expert Calling Ratio setting determine?
A. when to place outbound calls for agents while in work time
B. how many calls to place, based on the ratio of idle agents and agents on calls
C. when to place outbound calls for agents while in idle time
D. how many calls to place, based on the ratio of total agents on the campaign and the number of available lines
E. how many calls to place, based on the ratio of prior call outcomes (connects versus non-connects)
正解：A

質問 8：
To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)
A. Predictive Agent License
B. Basic Agent License
C. Common Agent License
D. Preview Agent License
E. Supervisor License
正解：A,B