Avaya 3300 問題集

質問 1：
A customer with Avaya Aura Contact Center Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.
Which options are available?
A. Open Edit/Open View
B. Open application/Edit application
C. Open in text editor/Open In flow editor
D. Open/Open in Flow Editor
正解：D

質問 2：
Some variables can have a list or range of values Instead of only a single value. On creation of these global variables the class type set is selected.
Which variables types support this class type?
A. Priority, Language, Contact Type, ACD
B. Day, Language, Music, Integer
C. Agent Identification (Agent_ID), Control Directory Numbers (CDN), Date, Dialed Number Identification Service (DNIS)
D. Automatic Call Distribution (ACD), Boolean, Contact Type, Integer
正解：C

質問 3：
Besides creating SQL statements that can be executed within scripts, what is another use of the database Integration wizard?
A. It can be used to define variables.
B. It can be used to store scripts.
C. It can be used to define SCE blocks.
D. It can be used to integrate scripts with web services.
正解：A

質問 4：
How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?
A. Add an extra number to the Number of Digits value.
B. The terminating character is always "#".
C. Use the Terminating Character configuration entry setting the value.
D. Assign the "#" as a call variable.
正解：C

質問 5：
A supervisor with Avaya Aura Contact Center is going on vacation in two weeks and the agents will temporarily report to another supervisor during that time.
When the supervisor returns, how should the agents report back?
A. Create a new Agent User Defined Partition.
B. Create a new Reporting Agent Standard Partition.
C. Create and schedule an Agent to Skillset assignment.
D. Schedule a Reset Assignment.
正解：C

質問 6：
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1.While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2.If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3.If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
A. Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
B. Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop
C. Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop
D. Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop
正解：D