Oracle 1Z0-993 問題集

質問 1：
Select the correct procedure to enable the Audit History tab for Service Requests.
A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
正解：B

質問 2：
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
A. Manage Service Request Resolutions
B. Manage Service Request Severities
C. Manage Service Request Products
D. Manage Service Request Categories
E. Manage Service Request Status Values
F. Manage Service Request Queue
正解：C,D,E,F

質問 3：
Which statement is correct when describing the process of adding assignment rules from Service Setup?
A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
正解：B

質問 4：
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
A. Lock the Profile Option for editing.
B. Modify the Profile Value and save.
C. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
D. Unlock and publish the new selected profile value.
E. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F. Select View > Detach.
正解：B,C,D

質問 5：
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
A. Social network
B. Contacts
C. Sales opportunities
D. Service requests
E. Notes
正解：A,C,D